Spa Locker Room & Pool Attendant
About The Position
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Spa team, you will warmly greet all spa visitors and guests, escort guests from public areas to locker and treatment areas, provide a tour and/or any assistance as needed. This person will also be responsible for maintaining fresh laundry, amenities, and supplies in locker areas. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Experience with accounting software and reservations processing systems
- Enthusiastic, friendly, and energetic team member who works well with others
- The employee is occasionally required to lift/pull/push up to 25 pounds.
- Strong interpersonal communication skills
Responsibilities
- Provide friendly and professional service to all internal and external guests and exhibit a positive attitude at all times
- Greet all guests and escort them to locker area, providing a tour and/or assistance as needed
- Provide visitors with a tour of the spa
- Offer refreshments or alcoholic beverages to guests
- Provide guests with a warm robe, sandals, and a locker and/or locker key
- Maintain supplies and good presentation in all hospitality stations
- Inform Spa Supervisor and/or Spa Manager of stock needs and supply levels in locker areas
- Maintain cleanliness throughout spa facility; lockers, locker area, all wet amenities and lounges
- Clean and replenish sandals as needed to ensure adequate supplies for guests
- Perform opening and closing procedures as listed
- Remove soiled laundry (robes and towels) throughout the day
- Restock clean linens and amenities as needed
- Maintain spa pools by vacuuming and checking temperatures. Report problems to Engineering as necessary
- Check chemical levels on all pools and hot tubs to ensure safe chemical levels for guest comfort
- Maintain orderly appearance at the pool and deck areas
- Perform cashier functions at the Spa Café
- Maintain all food and beverage standards and Health Department standards at the Spa Café
- Attend and participate in ongoing training, both formal and informal, needed to effectively perform job responsibilities
- Support fellow employees in the performance of their jobs, both operationally and administratively
- Be flexible and positive to changes required to enhance guest experience or to meet the fiscal needs of the organization
- Willingness to work in a fast-paced, team-oriented environment
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
- Other duties as assigned
Benefits
- Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
- Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
