Spa Lead/Supervisor - Ka La'i Waikiki Beach
About The Position
The Spa Lead / Spa Supervisor is responsible for supporting daily spa operations while leading, motivating, and overseeing the spa team to ensure exceptional guest service, operational efficiency, and revenue performance. This role serves as a key on‑site leader, acting as a liaison between spa staff and management. As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback.
Requirements
- Experience working in the spa industry
- Relevant qualifications for the role
- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
Nice To Haves
- Passion for customer service
- Relevant qualifications
Responsibilities
- Supporting daily spa operations while leading, motivating, and overseeing the spa team to ensure exceptional guest service, operational efficiency, and revenue performance
- Acting as a liaison between spa staff and management
- Managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience
- Achieve sales targets and manage customer feedback
- Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Interact and communicate effectively with clients, members, team members, guests, and management team
- Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
- Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Comply with hotel security, fire, and health and safety regulations
Benefits
- commission opportunities from service and retail sales
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
