Spa Front Desk

Dawn Ranch Lodge • Guerneville, CA

1d • $17 - $19

About The Position

We are looking for a Spa Concierge Agent to join the team! As The Spa’s Concierge Agent at Dawn Ranch, you will be managing the welcome areas (reception, lounge, deck, changing area) of the spa. This includes warmly greeting all guests, answering all phone calls, assisting guests with any questions or concerns they may have regarding spa services and products, and ensuring the quality of the experience in the welcome areas. You will also be responsible for booking all appointments, checking guests into the computer system, charging for services performed, and maintaining the cleanliness of the welcome areas and amenities.

Requirements

• Must be detail-oriented and have ability to multi-task.
• Staying knowledgeable of spa treatments, packages, services, facility features and hours of operation.
• Strong customer relations and hospitality skills with guests always.
• Ability to work inter-departmentally, with Restaurant, Kitchen, Front Desk, and other Dawn Ranch Team members.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Able to always maintain guest confidentiality and professionalism.
• Able to be efficient and productive in a fast-paced environment.
• Possess a friendly and outgoing demeanor.
• Excellent communication, listening and computer skills.
• Proficient in the use of computers and other common technology devices, able to learn to use new software easily and quickly.
• Able to walk, including climbing stairs, and ladders, standing to a significant degree, kneeling, reaching, bending, handling machinery, cleaning, lifting, feeling, talking, hearing, and see.
• Able to stand for long periods of time or for the duration of a shift.
• High school diploma or equivalent; additional education or training in hospitality or customer service preferred.
• Minimum of 2 years of experience in a customer service or hospitality role, preferably in a spa or hotel environment.
• Strong customer service skills, with the ability to respond to guest inquiries and concerns in a professional and timely manner.
• Strong attention to detail and organizational skills.
• Flexible schedule to work irregular hours, including weekends and holidays.

Responsibilities

• Acknowledge and greet guests with a friendly and professional demeanor daily and provide detailed information about the spa's services and products.
• Accurately book, change and cancel spa appointments.
• Answer the phone promptly using excellent customer service at all times.
• Collect payment for services and products, including cash, credit card, and gift card transactions.
• Provide accurate, appropriate, and immediate responses to all requests by guests, answering effectively and respectfully at all times, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked, and well-organized work area including the reception, lounge, changing/rest rooms, outdoor decks.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED