Spa Front Desk

THE UMSTEAD HOTEL & SPA•Cary, NC

1d•Onsite

About The Position

Ensures the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked Makes appointments for al a carte services and packages...for immediate as well as future appointments Acts as a resource for all policies, programs, services/activities in the spa, retail items, cancellation policies, membership sales, etc. plus those of the hotel. Continually strives to understand all the services, products and sales items in the spa and the hotel Prints daily schedule Prints package guests schedules for the day Print service providers schedules for the day Monitors the daily appointments so the proper number of staff are on duty Prepares daily reports as requested Prepares all receipts for services and retail sales Monitors all monies for services and retail sales Promotes and sells gift cards Works with accounting for proper billing procedures Answers the telephone and direct calls as appropriate Serves as a back-up to the Spa Attendant position by welcoming and greeting all guests at issuance desk; issuing robes, slippers and lockers for guests taking spa services and generally being familiar enough to cover opening, closing and daily duties of that position. Maintains knowledge of all treatments and products and has the ability to explain treatments to guest Assists Supervisor in performing scheduled inventory of reception desk stations, future’s office and retail area for proper ordering Stays up-dated and becomes well-versed/trained in the latest developments pertinent to your department, the spa and the hotel Ensures a pleasant visit for each guest Maintains effective guest relations Maintains cleanliness and neatness of the spa Performs special projects delegated by the Spa Director or designate Performs whatever is necessary to ensure and maintain a pleasant visit for each guest Conducts tours of the facility when needed Assists management and co-workers as requested/needed Assists in training new Reception/Retail team members as requested Assists with special projects/events as requested Attends all departmental, spa and property meetings and training sessions

Requirements

High school diploma or equivalent required
Secretarial skills desired, e.g., typing, filing, etc.
Must attend product knowledge training
Computer software skills required

Nice To Haves

First Aid and CPR training desired, but not necessary

Responsibilities

Ensures the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked
Makes appointments for al a carte services and packages...for immediate as well as future appointments
Acts as a resource for all policies, programs, services/activities in the spa, retail items, cancellation policies, membership sales, etc. plus those of the hotel.
Continually strives to understand all the services, products and sales items in the spa and the hotel
Prints daily schedule
Prints package guests schedules for the day
Print service providers schedules for the day
Monitors the daily appointments so the proper number of staff are on duty
Prepares daily reports as requested
Prepares all receipts for services and retail sales
Monitors all monies for services and retail sales
Promotes and sells gift cards
Works with accounting for proper billing procedures
Answers the telephone and direct calls as appropriate
Serves as a back-up to the Spa Attendant position
Maintains knowledge of all treatments and products and has the ability to explain treatments to guest
Assists Supervisor in performing scheduled inventory of reception desk stations, future’s office and retail area for proper ordering
Stays up-dated and becomes well-versed/trained in the latest developments pertinent to your department, the spa and the hotel
Ensures a pleasant visit for each guest
Maintains effective guest relations
Maintains cleanliness and neatness of the spa
Performs special projects delegated by the Spa Director or designate
Performs whatever is necessary to ensure and maintain a pleasant visit for each guest
Conducts tours of the facility when needed
Assists management and co-workers as requested/needed
Assists in training new Reception/Retail team members as requested
Assists with special projects/events as requested
Attends all departmental, spa and property meetings and training sessions