Spa Front Desk

Grand View Lodge•Nisswa, MN

About The Position

We’re on the lookout for a friendly, energetic, and detail-oriented Spa Front Desk who thrives on providing exceptional, memorable guest experiences. In this role, you’ll be the first face our guests see, setting the tone for a relaxing, rejuvenating visit. You’ll blend professionalism with a sprinkle of charm to ensure every guest feels pampered from the moment they walk through the door. If you’re passionate about making people smile and love working in a beautiful, fast-paced environment, this is the perfect role for you! Why Cote Hospitality? For over 100 years, the Cote Family has been creating unforgettable experiences. We're a family-owned company with a passion for providing top-notch service and making memories that last a lifetime. Our resorts offer everything from luxurious accommodation and world-class golf to delicious dining and exciting adventures. COTECares: Our Way of Life COTECares is more than just a name; it's our commitment to a culture where every associate feels valued, respected, and empowered. We believe in enriching lives and creating transformative experiences, both for our guests and our team. Your Path to Success This role is a stepping stone to a rewarding career! We're committed to your growth and development, offering opportunities to advance and expand your skills within our spa and resort.

Requirements

People Skills: You’re an excellent listener and communicator who can connect with guests from all walks of life.
Multitasking Master: You thrive when juggling several tasks, always with a calm demeanor.
Self-Starter: You can take initiative, meet goals, and drive results with minimal direction.
Time Management Guru: You manage your time well and are able to juggle multiple priorities without breaking a sweat.
Problem Solver: You stay cool under pressure and find solutions to challenges in the moment.
Physical Stamina: Occasional lifting (up to 40 pounds) and standing or walking for 4-5 hours at a time. Must be comfortable with bending, reaching, and climbing stairs.
Professional Integrity: You take pride in maintaining a high level of professionalism, confidentiality, and integrity at all times.

Nice To Haves

1 year of guest service experience in a spa, hotel, or similar service-oriented environment preferred.

Responsibilities

Welcome guests with a smile: Be the shining first impression as guests arrive. Greet them with warmth, and ensure their experience is one to remember!
Provide top-tier guest service: Deliver exceptional service to each guest, anticipating their needs and ensuring their visit is seamless and stress-free.
Manage the phones like a pro: Handle phone inquiries with grace, sharing knowledge of our spa services and helping guests book appointments or answer questions.
Answer all guest inquiries: Whether it's face-to-face, over the phone, or via email, you'll be the go-to person for all things spa-related, from services to registration info.
Handle walk-in traffic: Be proactive in assisting walk-in guests, making sure they’re greeted, informed, and booked for treatments in a timely manner.
Offer expert advice: Share the lowdown on our treatments, products, and services, and assist guests in selecting the perfect options to meet their needs.
Accuracy is key: Ensure that all charges and credits are correct and up-to-date, and handle payments efficiently.
Resolve guest concerns: Address complaints with professionalism and kindness, ensuring any issues are resolved quickly or escalated appropriately.
Maintain spa perfection: Keep the front desk and lobby areas clean, organized, and inviting. A well-presented environment is crucial!
Stay on top of finances: Ensure that all cash and cash equivalents are correctly accounted for and balanced at the start and end of each shift.
Adhere to safety and security protocols: Always follow established safety and security guidelines to ensure a safe, enjoyable environment for both guests and staff.
Other duties: From time to time, you'll be asked to pitch in with various tasks to keep things running smoothly and ensure every guest experience is top-notch.