Spa Front Desk Host

Heyday Skincare Corporate

16h

About The Position

You are the foundation of our success as an organization. You are an expert in creating world-class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Requirements

Must have outstanding customer service and problem-solving skills
Must be confident when recommending memberships, packages, and product
Must have the ability to prioritize and multi-task within a fast-paced environment
Must be willing to initiate tasks and perform duties without direction
Must have excellent communication skills and be able to work with a wide range of personalities
Must have a positive, can-do attitude
Must have a friendly and professional phone and email etiquette
Must have superior organizational skills
Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Responsibilities

Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online
Educate clients on current promotions, memberships, packages, and future appointments
Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns
Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance
Maintain a positive attitude and take initiative
Provide support to the Skin Therapists to ensure a successful check-in and check-out process
Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie
Assist with the training and coaching of new hires for the Host team
Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture