Spa Front Desk and Sales Coordinator
About The Position
We are a luxury, world-class hospitality brand known for delivering elevated experiences and exceptional customer service. Our environment is refined, guest-centric, and designed for excellence. As a Spa Coordinator, Hospitality Associate, you are the face of our brand-setting the tone for every day guest interactions with professionalism, warmth, and expertise. Position Overview The Spa Coordinator Hospitality Associate, is a high-touch, sales-focused role responsible for ensuring the guest’s journey begins and ends with an unforgettable 5-star experience. You will serve as the first point of contact, providing seamless check-in and check-out processes, personalized service recommendations, and relationship-driven sales. This position is ideal for someone passionate about hospitality, skilled in guest engagement, and motivated by performance-based growth.
Requirements
- Minimum of 1-2 years in a front desk, guest services, or luxury retail/hospitality environment.
- Proven track record in sales.
- Excellent communication skills.
- Tech-savvy ability to learn reservation, point-of-sales software.
- Solution-oriented mindset with impeccable attention to detail.
Responsibilities
- Greet and welcome guests with a professional, polished demeanor reflective of a luxury brand.
- Manage all check-in and check-out procedures efficiently and accurately.
- Build lasting guest relationships through personalized conversations and attentive follow-up.
- Recommend and upsell services based on guest preferences and service history.
- Maintain a deep understanding of all services, packages, and promotions to maximize sales potential and full booking opportunities.
- Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns with poise and urgency.
- Maintain a pristine, well-organized front desk environment that reflects our standards of excellence.
- Collaborate with service providers and management to ensure a seamless guest experience.
- Consistently meet or exceed individual and teams sales goals.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
