Spa - Front Desk Agent

Nemacolin•Wharton Township, PA

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. We are seeking key positions in our Spa department responsible for greeting guests and ensuring they arrive at their designated areas within the spa. Our guest's first impression is vital to a lasting one! If you have the charisma and energy that everyone talks about, we have the career for you! Begin a Meaningful Career at Nemacolin At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement. Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning. Growth & Development Paid training and structured onboarding Hands-on learning and cross-department opportunities Clear pathways for advancement and internal promotion Recognition through individual and team honors Benefits & Everyday Perks Competitive hourly wages and attractive 401(k) program Medical, dental, and vision coverage for eligible associates Paid time off and holiday compensation Discounted associate meals and uniform services Savings across resort dining, retail, spa, and activities Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity. Bring your passion. Grow your career. Create Real Life Magic. About Nemacolin A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey. (Keywords: Reservations, Call Center, Calling, Phone, Reservations Agent, Booking Agent, Pennsylvania, Office, Professional, Hospitality, Hotel, Room Reservation)

Requirements

Ability to communicate fluently in English.
Ability to maintain appropriate grooming standards according to organizational policy.
High school diploma.
Previous experience in the retail or hospitality industry.
Able to work a flexible schedule that includes nights, weekends and holidays.
Effective interpersonal, verbal, and written communication skills.

Responsibilities

Responsible for greeting all guests that come to the spa and assisting them with any requests that they may have.
Responsible for checking in appointments, booking services, and checking out appointments.
Must be able to provide guests with answers to any questions they may have concerning spa services and procedures.
The candidate must be able to communicate well with guests in addition to associates and other members of management.
Maintaining complete knowledge of all resort features, services, and hours of operation.
Maintaining knowledge of all spa and salon services as well as fitness center programs and daily group activities.
Booking spa appointments and assisting guests with the check-in process as well as the check-out process.
Greeting all guests with a warm welcome and ensuring that they are satisfied with their spa experience.
Accommodating all guest requests quickly and courteously.
Handling complaints effectively and efficiently.
Setting up workstations with the appropriate supplies.
Other Job duties assigned.

Benefits

Competitive hourly wages and attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors