Spa Front Desk Agent (Full Time)

Corporate Office•Rancho Mirage, CA

19d•$18

About The Position

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you’ll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await. Omni Rancho Las Palmas Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match. Job Description The Spa Front Desk Agent assumes a pivotal role in the Spa operation relating directly and indirectly to the overall guest satisfaction and to the ultimate success of the Hotel and Spa. Given the integral nature of the position, the spa concierge demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Omni Hotels, as they are responsible for the best experience possible being both the first and last point of contact. A consistently positive attitude and knowledge of all facets of the operation with attention to detail are required.

Requirements

High school diploma or equivalent.
Previous customer service experience required
Previous cashiering experience is preferred
Ability to accurately and efficiently input information into computer systems
Ability to prioritize, organize and follow up all responsibilities
Ability to communicate effectively
Ability to lift, carry, push, pull 20 lbs.
Ability to stand for an 8 hour shift
Ability to work a flexible schedule to include nights, weekends and holidays

Responsibilities

Have knowledge of all Spa and Salon services; communicate the details of spa treatments, product lines used, and benefits of each with guests.
Check guests in and out according to Omni Standards
Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
Recommend and up-sell services and products.
Provide tours of the spa and offer/serve beverages as needed.
Communicate spa promotions with guests.
Maintain a clean, safe, stocked and well organized work area.
Assist with special projects and other assignments, as directed by management.
Help in other area of the spa as needed.

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