Spa/Fitness Attendant I (Casual)

AccorHotel•Kohala Coast, HI

15h•Onsite

About The Position

As a Spa/Fitness Attendant I, you will serve as an ambassador for the exceptional service and serene atmosphere of the Fairmont Orchid's Spa Without Walls and fitness experience. This role requires warm, personal attention and service to guests, ensuring a high standard of hospitality. Key responsibilities include engaging with guests, answering inquiries, providing information about products, treatments, and facilities, and assisting guests with the correct use of amenities like the sauna, steam room, and fitness equipment. The attendant will also handle treatment bookings, process payments using a point-of-sale system, and conduct spa tours. Maintaining the cleanliness, sanitary conditions, and tidiness of the facility, including locker rooms and linen inventory, is crucial. Adherence to all Fairmont Hotels & Resorts standards, service essentials, and personal grooming standards is expected at all times.

Requirements

High school education is required.
Ability to speak, read, and write English fluently.
Demonstrate intermediate math skills.
Show beginner proficiency with Microsoft Word and Excel.
Strong problem-solving and reasoning abilities are essential.
Good vision (close, distance, color, depth perception, and focus adjustment) is necessary.

Nice To Haves

2–3 years of relevant experience preferred, ideally in a Four or Five Diamond environment.

Responsibilities

Consistently engaging with guests and living the Service Promise and Service Essentials.
Answer telephone inquiries promptly and professionally.
Greet guests in a friendly and efficient manner.
Escort guests as required.
Knowledgeable about all aspects of products, treatments and the facility.
Assist guests in the correct use of all facilities; sauna, steam room and fitness equipment.
Provide information and literature about facility in person and via telephone.
Collect suitable form of payment from guests for services rendered.
Operate point of sale system and adhere to all cash handling systems and procedures.
Assist guests with treatment bookings and scheduling.
Give tours of the spa as required.
Ensure the smooth operation of reception and complete all shift duties.
Respond to inquiries by phone and in person, providing complete details of all spa, salon and fitness aspects.
Maintain cleanliness and report deficiencies of any equipment.
Maintain the facility in peak sanitary conditions at all times.
Maintain locker rooms in a tidy manner.
Maintain linen inventory.
Distribute linen to designated areas in the Spa in accordance with established par levels in each area.
Remove dirty linen to holding area on loading dock.
Report any linen shortages or other discrepancies to the appropriate manager or supervisor.
Assist guest with the use of sauna, steam and fitness equipment.
Ensure stocking of all spa amenities and toiletries.
Maintain, at all times, a well-presented personal grooming to standard.
Consistently following all standards, service essentials and procedures set out by Fairmont Hotels & Resorts.

Benefits

Preferred provider medical/drug/vision benefits starting at $16.98 for employees
Employer paid coverage for group life and accidental insurance coverage ($25,000)
Coverage is available for your ‘ohana!
401(k)/retirement saving plan & matching program
15 paid holiday/personal days per year
10 days of paid vacation that begin accruing immediately
Travel Program with employee discounts at Accor properties + Friends & Family rates
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Complimentary meals in our employee dining facility