Spa Experience Coordinator
About The Position
Spa Experience Coordinators primary responsibility is to book spa appointments, reservations and to assist with the checking in and out of spa guests in a timely and efficient manner while remaining professional and courteous at all times. Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests Provide general departmental assistance, special projects, group Spa reservations, etc. Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail. Attend all departmental meetings and trainings. Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests. Respond quickly to guest requests or complaints and see that appropriate action is taken. Follow up to ensure guest satisfaction Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services. Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.
Requirements
- Strong Inner Personal Skills
- Ability to handle difficult/pressure situations calmly
- Cash Handling and basic accounting principles
- Strong guest service orientation
- Problem solving skills
- Effective time management skills
- Multi-task orientated
- Excellent computer skills
- Projects positive, healthful and happy image
- Applicants must be able to provide proof that they are legally able to work in the United States.
Responsibilities
- Book spa appointments and reservations
- Assist with checking in and out spa guests
- Process telephone inquiries
- Spa/fitness reservation/activity scheduling
- Offer additional Spa bookings
- Itinerary assistance for all spa and hotel guests
- Provide general departmental assistance, special projects, group Spa reservations, etc.
- Provide thorough and complete information on all the services offered in the brochure
- Reconfirming all the sales made or events booked in detail
- Attend all departmental meetings and trainings
- Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests
- Respond quickly to guest requests or complaints and see that appropriate action is taken
- Follow up to ensure guest satisfaction
- Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services
- Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty
Benefits
- Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
- Learning programs through our Academies
- Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs, eligibility after 1 month of employment
- Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
