Spa and Wellness Experience Coordinator

Troon Golf, L.L.C.•Lakewood Ranch, FL

About The Position

The Spa and Wellness Experience Coordinator is the welcoming first point of contact for members and guests at our Spa and Wellness Center. This role blends spa hospitality, front-desk operations, and basic fitness support to create an exceptional experience for our community. If you enjoy working with people, being organized, and being part of a calm, professional wellness environment, this role may be a great fit.

Requirements

Friendly, professional, and service-oriented personality.
Strong communication and customer service skills.
Ability to multitask and stay organized in a fast-paced environment.
Comfort using technology and learning new systems.
Interest or background in spa, wellness, hospitality, fitness, or customer service.
Weekend availability.

Nice To Haves

Experience in a spa, salon, fitness center, hospitality, or front-desk environment.
CPR and First-Aid certification (or willingness to obtain within 90 days).

Responsibilities

Greet members and guests warmly and professionally.
Manage spa and wellness appointments, check-ins, and transactions using Club Essentials.
Assist members with online booking and general app navigation.
Provide facility tours and answer questions about spa services, fitness amenities, and programs.
Conduct fitness orientations for new residents, including basic equipment instruction and safety guidance.
Support spa providers by coordinating schedules and maintaining smooth daily flow.
Assist with retail sales and maintain inventory of wellness products.
Help ensure the Spa and Wellness Center is clean, organized, and ready for daily operations.