Director of Spa and Wellness

Grand View Lodge•Nisswa, MN

25d

About The Position

The Director of Spa and Wellness is a visionary leader responsible for the overall strategic direction, operational excellence, and financial performance of Grand View Lodge's world-class spa facility. This individual will curate an unparalleled guest experience, ensuring every touch-point reflects the resort's commitment to luxury, wellness, and personalized service. The Director will lead a dedicated team of spa professionals, foster a culture of continuous improvement, and drive innovation to maintain the spa's reputation as a premier destination for holistic well-being.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
Holds or is willing to obtain an active Minnesota practitioner license.
Minimum of seven to ten years of progressive leadership experience in a high-end luxury spa environment, with at least three to five years in a Director or Assistant Director role.
Proven track record of driving revenue growth, managing budgets, and achieving financial targets in a spa setting.
Extensive knowledge of spa treatments, therapies, wellness trends, and retail products.
Exceptional leadership, communication, and interpersonal skills.
Strong organizational and time management abilities with keen attention to detail.
Proficiency in spa management software (e.g., SpaSoft, Mindbody, Book4Time) and Microsoft Office Suite.
Demonstrated ability to inspire, motivate, and develop a diverse team.
Passion for wellness, health, and delivering unparalleled guest experiences.
Flexibility to work evenings, weekends, and holidays as required by the demands of a luxury resort operation.

Responsibilities

Strategic Leadership & Vision:
Develop and execute a comprehensive strategic plan for the spa, aligning with the resort's overall vision and brand standards.
Identify and implement new trends, treatments, and technologies to keep the spa offerings fresh, competitive, and relevant to the luxury market.
Continuously seek opportunities to enhance the guest journey, from pre-arrival to post-departure.
Collaborate with other resort departments (e.g., F&B, Rooms, Sales & Marketing) to create integrated guest experiences and packages.
Operational Excellence:
Oversee all day-to-day spa operations, including treatment rooms, wet areas, retail boutique, and reception.
Ensure the highest standards of cleanliness, hygiene, and facility maintenance are consistently met.
Develop, implement, and enforce standard operating procedures (SOPs) for all spa services and areas.
Manage spa scheduling, ensuring optimal utilization of resources and efficient service delivery.
Address and resolve guest concerns and feedback promptly and effectively, always striving for guest satisfaction.
Maintain inventory control for retail products, professional supplies, and operating equipment.
Financial Performance & Revenue Generation:
Develop and manage the annual spa budget, including revenue targets, expense control, and capital expenditures.
Analyze financial performance, identify areas for improvement, and implement strategies to maximize profitability.
Develop and implement innovative pricing strategies, promotional offers, and membership programs.
Drive retail sales through effective merchandising, product knowledge, and staff training.
Forecast demand and adjust staffing and inventory accordingly to optimize financial results.
Team Leadership & Development:
Recruit, hire, train, and mentor a high-performing team of spa therapists, estheticians, nail technicians, and support staff.
Foster a positive, collaborative, and professional work environment that encourages growth and excellence.
Conduct regular performance evaluations, provide constructive feedback, and develop individualized training plans.
Ensure all staff are knowledgeable about spa services, products, and resort amenities.
Lead by example, embodying the resort's values and commitment to exceptional service.
Guest Experience & Brand Reputation:
Ensure every guest receives a personalized, intuitive, and memorable spa experience.
Actively solicit guest feedback and utilize it to continuously improve services and offerings.
Maintain a pristine and tranquil spa environment that reflects the resort's luxury aesthetic.
Represent the spa and resort at industry events, promoting the brand and networking with peers.
Compliance & Safety
Ensure strict adherence to all local, state, and federal health and safety regulations.
Maintain accurate records and documentation as required.
Implement and oversee emergency procedures