Spa Desk Coordinator

Sunriver Resort•Sunriver, OR

About The Position

Join us at our newly renovated Spa and become the welcoming face of our guest experience as our Spa Desk Coordinator! The Spa Desk Coordinator is responsible for greeting guests and members in a friendly and professional manner. They will book spa and fitness reservations and perform reception and locker room attendant duties for The Spa at Sunriver Resort. The Spa Desk Coordinator will maintain the AAA Four Diamond standards. The Spa Desk Coordinator will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Requirements

High school diploma or equivalent
Must have excellent phone etiquette
Must have their OLCC License
Must have strong computer skills
Must be highly detail-orientated
Must be able to work in a fast-paced environment
Must possess excellent written and verbal communication skills
Ability to work a flexible schedule that will include evenings, weekends and holidays
Can stand as needed with intermittent periods of walking, and climbing stairs, occasionally needing to stand for periods up to 8 hours.
Must be able to lift, carry push & pull up to 50 lbs. occasionally
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently.
At least 2 years customer service experience required

Nice To Haves

Prior Spa and/or Fitness Club experience preferred, but not required
Prior hospitality experience preferred

Responsibilities

Greets and welcomes guests upon arrival
Accepts payment from guests
Books spa appointments
Distributes spa robes and slippers
Gives guests a tour of the facilities as required
Oversees general cleanliness of the building
Cleans Locker Room when needed
Cleans Oasis Room when needed
Cleans Fitness Center when needed
Cleans and tidies all other areas of the spa, when needed, to ensure a clean environment for all guests and team members
Explains spa services to guests
Answers questions on spa retail products
Calls guest prior to appointment to confirm date and time of service
Maintains strong knowledge of all spa services, including benefits and uses of each
Uses POS system to ring up retail merchandise and check guests out from services
Explains fitness classes to guests
Maintains knowledge regarding fitness class schedules
Schedules fitness classes and lap swim reservations for members and guests
Assists Director and Manager in retail duties
Contacts appropriate party, if necessary, when a guest problem is reported
Answers incoming guests calls and transfers appropriately
Pours beverages for guests when ordered
Places food delivery orders for guests as needed
Provides general resort information for guests