Spa Coordinator (Front Desk)
About The Position
Since 2001 SpaDerma has been Chicago's leading medical spa providing Cosmetic Injectables, Laser Hair Removal and Advanced Skincare. Our team of skilled Aestheticians and Injectors provide effective treatments using the most advanced technology available. We pride ourselves in being an approachable and affordable brand where employee empowerment and patient satisfaction are the focal point. SpaDerma was named the #1 Skinpen and #1 Hydrafacial account from 2022-2025 and continues to be amongst the top accounts with vendors nationwide. With over 130 employees and 5 spa locations we’re looking to continue to build our team! We are excited to expand our support team at our Headquarters in Chicago, located in Wicker Park. If you have a passion for aesthetics, we want to hear from you! This is an excellent entry-level opportunity to join a growing company and gain exposure to the medical aesthetics field. The ideal candidate thrives in a positive, fast-paced environment where attention to detail and exceptional customer service are key. This is a full-time role, 36+ hours a week. Hours may be flexible however, at least one weekend day shift and closing shift will be required weekly.
Requirements
- 2+ years of customer service, sales or front desk experience in a high volume setting.
- Proficient typing skills and tech-savvy with Google Workspace and scheduling platforms.
- Highly organized with strong multitasking skills.
- Detail-oriented with professional phone presence.
- Collaborative team player.
- Aesthetics license a plus, but not required.
- High school diploma or equivalent.
Nice To Haves
- Aesthetics license a plus, but not required.
Responsibilities
- Provide exceptional customre service in a fast-paced environment.
- Handle inbound calls, chats and callback requests for scheduling and treatment information.
- Proactively text or call patients to book appointments and drive sales.
- Manager patient inquiries, escalating to management when needed.
- Learn and communicate treatment information to patients.
- Accurately schedule across multiple prociders and systems.
- Maintain a clean, safe, and organized environment.
- Support management with additional duties as needed.
Benefits
- 401(k) Matching
- Health, Dental, and Vision Insurance
- Employee Discounts
- Free Quarterly Botox
- Free Wellness Program
- Paid Paternal Leave
- Paid Time Off
- Class Pass Membership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
