Spa Desk Coordinator
About The Position
As a Spa Desk Coordinator with Schlessinger MD, you will be the first impression for incoming spa patients and set a welcoming tone for our patients and guests. You'll have an opportunity to make a difference every day in the interactions with our spa guest and esthetician team. If you’re passionate about great service, detail-oriented, and love to make people smile, this may be the opportunity for you! Schlessinger MD and LovelySkin Spa, part of the LovelyGroup, are rated “Best in Omaha” year after year for a reason: our people! As one of the busiest dermatology clinics in Omaha, we keep a brisk pace but never compromise patient experience. Come be a part of supporting this amazing team! In this role you will... Bring energy and attentiveness to our spa team! You’ll set the tone for the guest experience from the first scheduling phone call to their check-out. We value our patients, and you’ll be part of the team that makes them feel heard, appreciated, and excited to be a part of Schlessinger MD and LovelySkin Spa. Utilize multi-line phone system to schedule appointments, take messages, and conduct reminder/confirmation calls. Ensure we are providing the best customer service and care to our patients and other callers. Complete daily tasks to include (but not limited to) open/closing the spa, ringing up customers, answering phone, scheduling treatments, and hosting guests. Maintain a clean, organized work/file area. Proactively print schedules and pull relevant files for the following day. Perform electronic file maintenance. Maintain professional and consistent communications and working relationships with patients, billing team, nursing staff, providers, and management Perform other duties as assigned.
Requirements
- 1-2 years in a customer service role; previous reception experience preferred
- Exceptional phone and communication skills
- Ability to multi-task
- Team focused mentality; jump in where you can to minimize wait times
Responsibilities
- Bring energy and attentiveness to our spa team!
- Utilize multi-line phone system to schedule appointments, take messages, and conduct reminder/confirmation calls.
- Complete daily tasks to include (but not limited to) open/closing the spa, ringing up customers, answering phone, scheduling treatments, and hosting guests.
- Maintain a clean, organized work/file area.
- Proactively print schedules and pull relevant files for the following day.
- Perform electronic file maintenance.
- Maintain professional and consistent communications and working relationships with patients, billing team, nursing staff, providers, and management
- Perform other duties as assigned.
Benefits
- Quick access to exceptional health, dental and vision coverage. Coverage available on the 1st of the month after you start
- Dual Retirement Saving Approach: Generous 401k with match AND profit sharing plan
- Competitive wages and annual bonus
- Hassle-free paid time off. We enjoy 8 paid holidays each year
- Generous employee discount on all products and services
- Scrubs are provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
