Spa Desk Coordinator

Sunriver Resort • Sunriver, OR

1d

About The Position

Grand Re‑Opening! Our Spa is currently undergoing a full renovation to elevate the experience for every guest and member. As we prepare for our exciting re‑opening, we’re looking for welcoming, service‑focused Spa Desk Coordinators who will create an exceptional first impression for everyone who walks through our doors. The Spa Desk Coordinator is the heart of our front‑of-house experience, responsible for greeting guests and members with warmth and professionalism while ensuring a seamless start to their visit. They will book spa and fitness reservations and perform reception and locker room attendant duties for The Spa at Sunriver Resort. The Spa Desk Coordinator will maintain the AAA Four Diamond standards.
The Spa Desk Coordinator will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Spa Desk Coordinator shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Be a part of our team and love where you work! As part of our of being on the Sunriver Resort team enjoy:
Complimentary and discounted stays at CoralTree Hospitality properties
Free golf and recreation rentals, including marina access and bikes
50% off retail purchases
50% off dining at our resort outlets
Free Employee Assistance Program (EAP) for mental, emotional, and financial wellness
Complimentary admission to the High Desert Museum, Sunriver Nature Center & Observatory
A genuine, supportive workplace culture focused on wellness and growth
And so much more!

Requirements

• High school diploma or equivalent
• At least 2 years customer service experience required
• Must have excellent phone etiquette
• Must have their OLCC License
• Must have strong computer skills
• Must be able to work well under pressure
• Must be highly detail-orientated
• Must be able to work in a fast-paced environment
• Must possesses excellent written and verbal communication skills
• Ability to work a flexible schedule that will include evenings, weekends and holidays
• Can stand as needed with intermittent periods of walking, and climbing stairs, occasionally needing to stand for periods up to 8 hours.
• Must be able to lift, carry push & pull up to 50 lbs. occasionally
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently.

Nice To Haves

• Prior Spa and/or Fitness Club experience preferred
• Prior hospitality experience preferred

Responsibilities

• Greets and welcomes guests upon arrival
• Accepts payment from guests
• Books spa appointments
• Distributes spa robes and slippers
• Gives guests a tour of the facilities as required
• Oversees general cleanliness of the building
• Cleans Locker Room when needed
• Cleans Oasis Room when needed
• Cleans Fitness Center when needed
• Cleans and tidies all other areas of the spa, when needed, to ensure a clean environment for all guests and team members
• Explains spa services to guests
• Answers questions on spa retail products
• Calls guest prior to appointment to confirm date and time of service
• Maintains strong knowledge of all spa services, including benefits and uses of each
• Uses POS system to ring up retail merchandise and check guests out from services
• Explains fitness classes to guests
• Maintains knowledge regarding fitness class schedules
• Schedules fitness classes and lap swim reservations for members and guests
• Assists Director and Manager in retail duties
• Contacts appropriate party, if necessary, when a guest problem is reported
• Answers incoming guests calls and transfers appropriately
• Pours beverages for guests when ordered
• Places food delivery orders for guests as needed
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Resolves guest problems and is empowered to act in absence of manager
• Maintains records for all VIPs, special requests, etc.

Benefits

• Complimentary and discounted stays at CoralTree Hospitality properties
• Free golf and recreation rentals, including marina access and bikes
• 50% off retail purchases
• 50% off dining at our resort outlets
• Free Employee Assistance Program (EAP) for mental, emotional, and financial wellness
• Complimentary admission to the High Desert Museum, Sunriver Nature Center & Observatory
• A genuine, supportive workplace culture focused on wellness and growth

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED