Spa Coordinator-Hospitality Team

The Woodhouse Day Spa - Plano•Plano, TX

7d•$48,000 - $55,000

About The Position

Our Spa Coordinators play a vital leadership role in ensuring the spa operates seamlessly and in alignment with Woodhouse standards. This position oversees daily spa operations, supports the hospitality team, and ensures consistent execution of service, safety, and brand expectations. Working in partnership with ownership and leadership, the Spa Coordinator contributes to strategic planning, team development, and operational excellence through hands-on support and real-time coaching and feedback.

Requirements

Minimum 5 years spa experience, minimum 5 years of management experience required.
Desired skills include leadership, flexibility, retailing, training, superior communication, sales, administration, advanced computer skills and organizational skills.
Must be a “team-player” and understand the importance of staff happiness and maintain an atmosphere that makes employees want to come to work.
Must be available to work evening and weekend shifts per business needs.

Nice To Haves

Experience with Zenoti or Meevo Spa software preferred.

Responsibilities

Serve as Manager on Duty with authority over all operational matters while on shift
Ensure exceptional guest experiences and resolve concerns in real time
Provide guidance and support to staff to maintain operational excellence
Communicate daily priorities and expectations
Optimize scheduling and maintain quality control standards
Receive, verify, and manage spa inventory and supplies
Address urgent maintenance issues promptly
Provide hands-on training, in-the-moment coaching, and feedback
Prepare and deliver daily reports to leadership
Manage team schedules and arrange staff coverage as needed
Participate in hiring, onboarding, and training new team members
Coach and develop team members with 30-, 60-, 90-day check-ins and annual performance reviews
Track professional licenses and ensure compliance with state regulations
Ensure treatment rooms, protocols, and product usage meet Woodhouse standards
Manage equipment maintenance, repairs, and inventory
Oversee budgeting for supplies, retail, and operational expenses, and ensure cost-effective practices
Uphold guest service and quality control standards daily
Ensure the safety of guests and team members in accordance with safety policies
Coordinate and prepare for inspections and audits
Assist leadership in overall spa management and strategic initiatives
Educate guests on spa services and retail products
Assist with purchase orders, inventory management, and Zenoti database tracking, including identifying underperforming products
Protect and uphold The Woodhouse Brand and all corporate protocol