Spa Coordinator-Hospitality Team

Plano•Plano, TX

1d•$48 - $55•Onsite

About The Position

Responsive recruiter Maximize your earnings and secure your future at Woodhouse! We have IMMEDIATE OPPORTUNITIES to join our team Spa Coordinators earn $48-$55K per year PLUS a GENEROUS, WORLD-CLASS BENEFITS package. Want to work at America’s best day spa? Join Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas ! Consistently Voted "Best of Plano" Magazine! Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Position Overview Our Spa Coordinators play a vital leadership role in ensuring the spa operates seamlessly and in alignment with Woodhouse standards. This position oversees daily spa operations, supports the hospitality team, and ensures consistent execution of service, safety, and brand expectations. Working in partnership with ownership and leadership, the Spa Coordinator contributes to strategic planning, team development, and operational excellence through hands-on support and real-time coaching and feedback. Work Hours: Management on Duty (MOD) coverage is shared between two Spa Coordinators during spa operating hours: Monday–Friday: 9:00 a.m. – 7:00 p.m. Saturday: 9:00 a.m. – 6:00 p.m. Sunday: 10:00 a.m. – 6:00 p.m. Additional leadership responsibilities may occur outside MOD shifts.

Requirements

Minimum 5 years spa experience, minimum 5 years of management experience required.
Desired skills include leadership, flexibility, retailing, training, superior communication, sales, administration, advanced computer skills and organizational skills.
Must be a “team-player” and understand the importance of staff happiness and maintain an atmosphere that makes employees want to come to work.
Must be available to work evening and weekend shifts per business needs.
Standing for up to 6 hours at a time
Walking across spa multiple times during shift and potentially up and down stairs
Lifting up to 30lbs, bending, reaching, stooping, repetitive motion
Reasoning, problem solving, hearing, speaking
Fast/steady paced environment, multiple priorities
Frequent customer interactions
Ability to adapt to changes

Nice To Haves

Experience with Zenoti, Millennium, or Meevo Spa software preferred.

Responsibilities

Serve as Manager on Duty with authority over all operational matters while on shift
Ensure exceptional guest experiences and resolve concerns in real time
Provide guidance and support to staff to maintain operational excellence
Communicate daily priorities and expectations
Optimize scheduling and maintain quality control standards
Receive, verify, and manage spa inventory and supplies
Address urgent maintenance issues promptly
Provide hands-on training, in-the-moment coaching, and feedback
Prepare and deliver daily reports to leadership
Manage team schedules and arrange staff coverage as needed
Participate in hiring, onboarding, and training new team members
Coach and develop team members with 30-, 60-, 90-day check-ins and annual performance reviews
Track professional licenses and ensure compliance with state regulations
Ensure treatment rooms, protocols, and product usage meet Woodhouse standards
Manage equipment maintenance, repairs, and inventory
Oversee budgeting for supplies, retail, and operational expenses, and ensure cost-effective practices
Uphold guest service and quality control standards daily
Ensure the safety of guests and team members in accordance with safety policies
Coordinate and prepare for inspections and audits
Assist leadership in overall spa management and strategic initiatives
Educate guests on spa services and retail products
Assist with purchase orders, inventory management, and Zenoti database tracking, including identifying underperforming products
Protect and uphold The Woodhouse Brand and all corporate protocol