Spa Coordinator

NKY•Lexington, KY

4d•$17 - $19

About The Position

The Woodhouse Day Spa is a growing, family-owned company that opened our second location in December 2019. We are looking for a Spa Coordinator to assist in overseeing the daily business of our Woodhouse Lexington location. This position has multiple responsibilities to keep you fully engaged within the daily business of our company and will continue to challenge you to learn more. We are a company thriving for innovation and we promote a positive open work environment. The Spa Coordinator is responsible for the daily management of our Hospitality team and the execution of our luxury guest experience, including; the organization and management of team members, guests, Hospitality team schedule, retail inventory, and management software. The Spa Coordinator is responsible for assisting the Directors with hiring, orchestrating the training of our Hospitality team members on all of their job responsibilities, and ensuring optimal performance through coaching and development.

Requirements

2+ years of similar work experience in a management capacity
Experience in guest relations and management is essential
Previous experience with administration, computers, organization, communication, retailing, and training.

Responsibilities

Orchestrates the spa schedule for our concierge team and ensures proper guest flow
Rock sales goals by motivating and helping the team to participate in gift card and retail recommendations
Ensures a positive, consistent guest experience through modeled behavior of our Woodhouse Mission, Vision, and Values
Participates in leadership meetings, including but not limited to contributing ideas of improvement
Is extremely organized and has an astute attention to detail, always making sure the front desk is tidy and everyone has a role, and duties to execute for the day.
Ability to operate as first in command reporting directly to the corresponding Director and the Owner, if needed.
Must be organized, dependable, a good trouble-shooter, and be able to resolve all issues.
Accountability to follow all protocols, procedures, and processes.
Must be comfortable delegating and providing direction.
Responsible for moving retail and cross-selling the services of the spa.
Must be relied upon to open and/or close the spa as required.
Maintain spa aesthetics.
Computer literate and tech savvy.
Ability to foster teamwork and strong communication skills.
Accuracy of information and data entry