Spa Coordinator

Highgate Hotels • Key West, FL

2d • Onsite

About The Position

The Spa Coordinator is responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests. He/she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all retail sales. This position is part-time 3 days a week, must be able to work weekends. Hours are 9am-5pm or 8:30am-4:30pm

Requirements

• Able to work flexible or long hours and perform medium‑duty physical tasks, including lifting up to 30 lbs.
• Demonstrates strong verbal and written communication, active listening, and a consistently friendly, service‑oriented demeanor with guests and employees.
• Capable of multitasking, prioritizing deadlines, solving problems proactively, and applying complex information to meet operational needs.
• Maintains professionalism through proper grooming, regular attendance, confidentiality, adherence to Highgate standards, and participation in required meetings and trainings.
• Shows initiative, supports cross‑training, maximizes productivity, assists with solutions, and performs additional duties as assigned by management.

Responsibilities

• Greet guests, manage check‑ins/outs, and maintain a welcoming, professional spa environment.
• Schedule appointments accurately and communicate updates to therapists and leadership.
• Handle guest inquiries, resolve concerns, and promote services and retail products.
• Maintain cleanliness and organization of reception, relaxation areas, and retail displays.
• Support daily operations including cash handling, opening/closing tasks, and spa readiness.
• Assist with administrative tasks such as scheduling updates, timecard accuracy, and recordkeeping.
• Monitor inventory, track retail sales, and support merchandising to drive revenue.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees