Spa Coordinator (Full-Time)

Four Seasons Hotels and Resorts • St. Louis, MO

2d

About The Position

The Spa Coordinator plays an integral role in the success and day-to-day operations of the Four Seasons Spa and Fitness Center. As the winner of Missouri’s Best Hotel Spa Award in 2024, we are committed to delivering exceptional service and maintaining state-of-the-art facilities. The Spa Coordinator is responsible for proactively welcoming guests and assisting with all inquiries. They should possess a solid knowledge of all treatments, products, and services, and be able to confidently assist guests with accurate recommendations. The spa embodies all Four Seasons cultural values while maintaining established standards, with professionalism expected at all times. This role reports to the Spa Manager and is overseen by the Senior Spa Director.

Requirements

• Ability to work in a fast-paced environment while maintaining strong attention to detail.
• Passion for service and hospitality.
• Ability to maintain and maximize the use of time within the treatment schedule.
• Excellent customer service skills to ensure guests have the best experience possible.

Nice To Haves

• Experience in a similar role with a luxury/upscale/full-service Spa is a plus

Responsibilities

• Maintaining a welcoming, helpful, and relaxing environment for every guest
• Answering phone calls and responding to chats and emails through our unique computer systems
• Understanding our services, products, and treatments to provide informed recommendations to our guests
• Collaborating with team members to ensure guests are always taken care of

Benefits

• Lucrative salary!
• Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!
• Time off plans starting at day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees