Spa Coordinator

Bass Pro Shops•Ridgedale, MO

About The Position

POSITION SUMMARY: Full or Part Time positions available As a Spa Coordinator, you will be responsible to provide excellent customer service to guests of the Cedar Creek Spa. This includes running and maintaining the front desk of the spa including monitoring bookings, check-in and outs processes, and overseeing the retail space maintenance. ESSENTIAL FUNCTIONS: Maintain smooth front desk operations for the spa location to provide world class guest experience in bookings, check-ins/outs and retail sales. May include tours of the spa for new guests, explanations of amenities provided throughout the visit, and communication with the service providers on guest arrivals and departures. Handles guest communication within the hospitality communication systems, on the phone or in person Enhance guest experience through attempts to upsell or add on to services or retail items based on availability and packages available. Frequently uses company computer systems to track bookings, schedule new appointments, communicate with guests and other teams throughout the property All other duties as assigned EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: High School Diploma or Equivalent Preferred Degree: N/A Certificate(s) or License(s): Years of experience: 1-2 years admin experience preferred KNOWLEDGE, SKILLS, AND ABILITY: Previous experience in working in a services industry with appointment keeping preferred Excellent communication and interpersonal skills, with the ability to interact effectively with guests and associates at all levels Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and deadlines TRAVEL REQUIREMENTS: N/A PHYSICAL REQUIREMENTS: Regularly walks, sits, stands, and does computer work. Occasionally lifts up to 50 lbs. Additional Physical Requirements Ability to work in an environment that encourages quiet and relaxation, including exposure to products with fragrances INDEPENDENT JUDGEMENT: Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected]. Big Cedar Lodge About Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”

Requirements

High School Diploma or Equivalent
1-2 years admin experience preferred
Previous experience in working in a services industry with appointment keeping preferred
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and associates at all levels
Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively
Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and deadlines

Responsibilities

Maintain smooth front desk operations for the spa location to provide world class guest experience in bookings, check-ins/outs and retail sales.
May include tours of the spa for new guests, explanations of amenities provided throughout the visit, and communication with the service providers on guest arrivals and departures.
Handles guest communication within the hospitality communication systems, on the phone or in person
Enhance guest experience through attempts to upsell or add on to services or retail items based on availability and packages available.
Frequently uses company computer systems to track bookings, schedule new appointments, communicate with guests and other teams throughout the property
All other duties as assigned

Benefits

discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!