Spa Concierge

OneSpaWorld Holdings Limited • Waikoloa, HI

38d • $18

About The Position

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of 'information' and 'homecare services' are offered. Paying special attention to front line guest service excellence standards.

Requirements

• Self motivated.
• Maintain a professional appearance at all times.
• At least 1 year of experience of working with answering the phones in a customer oriented environment.
• Demonstrate pleasant and appropriate phone etiquette.
• Excellent listening and verbal skills.
• Computer literate with good keyboard skills. Proficient with Windows.
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
• High school diploma or equivalent.
• Team player.
• Responsible, dependable.
• High personal standards and values.
• Excellent client care, service excellence and attention to detail.
• Effective communicator.
• Flexible and cooperative.
• Ability to meet US employment and eligibility requirements.

Nice To Haves

• Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus.
• Computer literate with good typing skills.
• Effective written communication skills.
• Able to operate basic business machines(i.e. calculator, fax, printer, copier)

What This Job Offers

• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees