Spa Concierge - Full-time

Hyatt Hotels Corp.•Austin, TX

38d•Onsite

About The Position

Imagine an environment where balance, mindfulness, and care aren't just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you'll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally. Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job - it's a chance to align your career with a life in balance. If you're seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Spa Concierge Full-time: The Spa Concierge is responsible for checking in guests at our Life in Balance Spa, scheduling and managing appointments and maintaining the spa facility including locker rooms, quiet lounge and pool deck. Individuals in this role will act as a liaison between guests, spa management and other departments of the resort when necessary.

Requirements

Must understand the basic principles of managing PMS system (ResortSuite)
Capable of dealing with stressful situations calmly and professionally
Must have excellent communication skills
Must be computer literate and have the ability to learn various software programs/applications
Must be able to prioritize tasks and handle multiple tasks simultaneously
possess a current CPR/First Aid certificate or can receive this certificate within 1 month of hire
Open availability including evenings, weekends and holidays is required
Professional demeanor and appearance

Responsibilities

checking in guests
scheduling and managing appointments
maintaining the spa facility including locker rooms, quiet lounge and pool deck
act as a liaison between guests, spa management and other departments of the resort when necessary

Benefits

iAm Days to spend a paid 8 hours experiencing Miraval, twice per year
Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth
Discounted and Complimentary Hyatt Hotel nights
Medical, Prescription, Dental and Vision Insurance on 30thâ¯day of employment
401K with company match
Generous Paid Time Off program
Paid Family Bonding Time and Adoption Assistance
Complimentary daily colleague meals
Employee Stock Purchase Plan
Access to resort facilities including spa services, programs, hiking trails and fitness center