Spa Concierge

Hotel Californian•Santa Barbara, CA

5d•$19•Onsite

About The Position

Position Overview At Hotel Californian, the Spa Concierge serves as the first and lasting impression of the spa experience — curating seamless, personalized wellness journeys for each guest. This role embodies refined hospitality, intuitive service, and a deep understanding of luxury guest expectations. The Spa Concierge is responsible for managing reservations, coordinating treatments, anticipating guest needs, and creating a tranquil, elevated environment that reflects the essence of the Hotel Californian brand. This position requires exceptional emotional intelligence, attention to detail, and the ability to deliver highly personalized service in a fast-paced luxury setting.

Requirements

2+ years of experience in luxury spa, hotel, or wellness environment preferred
Strong knowledge of spa services, treatments, and wellness offerings
Experience with spa or hotel booking systems (e.g., Booker, Mindbody, or similar)
Exceptional communication and interpersonal skills
Highly organized with strong attention to detail and multitasking ability
Ability to remain calm and polished in a fast-paced environment
Flexible schedule, including weekends, evenings, and holidays

Responsibilities

Serve as the primary point of contact for all spa guests, delivering warm, polished, and anticipatory service
Curate personalized spa experiences by recommending treatments, enhancements, and wellness offerings
Ensure seamless guest flow from arrival through departure, maintaining a calm and welcoming atmosphere
Anticipate guest needs and preferences, creating memorable and bespoke experiences
Handle guest concerns with professionalism, discretion, and urgency, ensuring full resolution
Manage spa reservations, scheduling, and confirmations with precision and efficiency
Coordinate therapist schedules, treatment rooms, and service timing to optimize guest experience and revenue
Maintain accurate guest profiles, preferences, and service history within the booking system
Process payments, retail transactions, and billing in accordance with company standards
Ensure adherence to all spa policies, service standards, and safety protocols
Promote spa retail products and wellness services through thoughtful, non-intrusive recommendations
Support achievement of spa revenue goals through upselling treatments and packages
Maintain visual merchandising standards and cleanliness of retail displays
Maintain a serene, immaculate front-of-house spa environment at all times
Ensure treatment areas, relaxation spaces, and guest amenities are fully prepared and stocked
Uphold luxury presentation standards in personal appearance and workspace
Partner closely with Spa Therapists, Front Office, Housekeeping, and Food & Beverage teams to deliver a cohesive guest experience
Contribute to a culture of excellence, teamwork, and accountability aligned with Hotel Californian.
Participate in ongoing training and development to enhance product knowledge and service delivery