Spa Concierge

Viejas Casino & Resort•Alpine, CA

About The Position

Job Description • Ensures the Viejas guest service experience for guests by maintaining the standards at all times. • Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with guests. • Submits all paperwork and financial reporting, when applicable, in accordance with Viejas policy. • Follows all standard operating procedures that apply to the front desk and customer service. • Enrolls guests in spa programs. Makes reservations for events, classes and services, as applicable. • Receives payments for goods and services. Properly accounts for the money. Reconciles daily sales, deposits, and receipts. Processes gift certificates and hotel charges, as applicable. • Greets each and every guest with a smile and direct eye contact. • Informs spa management of any guest or facility issues, incidents, and/or accidents. • Offers to make reservations, find directions, look up phone numbers, etc. for guests. • Checks equipment, locker rooms, gift shop stocks, inventory, etc. periodically throughout shift. • Ensures there is proper staff coverage when necessary to leave the area. • Informs spa team members of pertinent information at the end of the shift. Maintains and updates staff communication book. • Keeps area clear of clutter and personal effects. • Ensures that a clean, safe, hazard-free work environment is maintained. • Adheres to all company and department policies, procedures, and standard operating guidelines. • Performs other duties as assigned. • Does not provide supervisions to others. • High school diploma or General education degree (GED). • Previous experience handling money. • Previous customer service experience, preferably in the hospitality industry. • Proficient in appropriate computer skills and office equipment. • Excellent oral communication skills. Must be able to write legibly and clearly to convey information. • Ability to explain various treatments/services to guests. • Efficient, well organized and able to handle a variety of duties simultaneously. • Energetic, enthusiastic and motivational. • Professional manner, discretion, and appearance. • Strong team player. • Must be able to keep calm and composed while under pressure. • Must be flexible to work different shifts, evenings, and holidays. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more! Benefits vary for PT and FT employment

Requirements

High school diploma or General education degree (GED).
Previous experience handling money.
Previous customer service experience, preferably in the hospitality industry.
Proficient in appropriate computer skills and office equipment.
Excellent oral communication skills.
Must be able to write legibly and clearly to convey information.
Ability to explain various treatments/services to guests.
Efficient, well organized and able to handle a variety of duties simultaneously.
Energetic, enthusiastic and motivational.
Professional manner, discretion, and appearance.
Strong team player.
Must be able to keep calm and composed while under pressure.
Must be flexible to work different shifts, evenings, and holidays.

Responsibilities

Ensures the Viejas guest service experience for guests by maintaining the standards at all times.
Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with guests.
Submits all paperwork and financial reporting, when applicable, in accordance with Viejas policy.
Follows all standard operating procedures that apply to the front desk and customer service.
Enrolls guests in spa programs.
Makes reservations for events, classes and services, as applicable.
Receives payments for goods and services.
Properly accounts for the money.
Reconciles daily sales, deposits, and receipts.
Processes gift certificates and hotel charges, as applicable.
Greets each and every guest with a smile and direct eye contact.
Informs spa management of any guest or facility issues, incidents, and/or accidents.
Offers to make reservations, find directions, look up phone numbers, etc. for guests.
Checks equipment, locker rooms, gift shop stocks, inventory, etc. periodically throughout shift.
Ensures there is proper staff coverage when necessary to leave the area.
Informs spa team members of pertinent information at the end of the shift.
Maintains and updates staff communication book.
Keeps area clear of clutter and personal effects.
Ensures that a clean, safe, hazard-free work environment is maintained.
Adheres to all company and department policies, procedures, and standard operating guidelines.
Performs other duties as assigned.
Does not provide supervisions to others.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount