Spa Concierge
Renaissance European Spa•Lubbock, TX
•Onsite
About The Position
The Concierge is responsible for monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of information is offered. The role requires paying special attention to guest service excellence standards.
Requirements
- 1-2 years customer service experience
- Technical or Administrative Knowledge
- Computer literate with good typing skills
- Effective written communication skills
- Able to operate basic business machines (i.e. calculator, fax, copier)
- Self motivated
- Maintain a professional appearance at all times
- Demonstrate pleasant and appropriate phone etiquette
- Excellent listening and verbal skills
- Computer literate with good keyboard skills
- Proficient with Windows
- Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
- High school diploma or equivalent
- Team player
- Responsible, dependable
- High personal standards and values
- Excellent client care, service excellence and attention to detail
- Effective communicator
- Flexible and cooperative
- Ability to meet US employment and eligibility requirements
Nice To Haves
- Experience working with a Point of Sale system
- Experience answering phones in a customer service facing environment
- Retail experience
Responsibilities
- Monitor front of house
- Ensure that all guests are met and welcomed
- Offer a comprehensive range of information to guests
- Pay special attention to guest service excellence standards
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
