Spa Concierge/Spa Front Desk Associate/Guest Services
About The Position
Spa Concierge / Spa Front Desk Associate Mandara Spa – Waikoloa, Big Island, Hawaii (Luxury Resort Environment) Mandara Spa – Waikoloa, Big Island, Hawaii Starting Pay: $17.75 per hour Additional Incentives: Average of $1.75 per hour based on performance Total Average Earnings: ~$19.50 per hour Join the internationally recognized Mandara Spa team and help create unforgettable wellness experiences for guests visiting the beautiful Kohala Coast of Hawaii. As the Spa Concierge , you are the first and last impression of the spa experience—welcoming guests, assisting with reservations, and ensuring every visitor receives exceptional service. If you enjoy working with people, thrive in a luxury hospitality environment, and want to be part of a world-class spa team, we would love to meet you. What You'll Do As a Spa Concierge , you will help create a seamless and relaxing experience for every guest. Responsibilities include: Greet and welcome spa guests with warmth and professionalism Manage spa reservations and appointments using the spa booking system Answer phones and assist guests with spa services and retail products Provide information about spa treatments, promotions, and amenities Process guest check-ins, payments, and retail purchases Maintain a clean and welcoming front desk and reception area Support therapists and spa team members to ensure smooth daily operations Deliver exceptional guest service aligned with Mandara Spa standards What We're Looking For At least 1 year of customer service or hospitality experience Comfortable answering phones and assisting guests in a fast-paced environment Strong communication and listening skills Professional and friendly demeanor Basic computer skills and ability to learn booking systems (Book4Time experience a plus) Retail or spa experience is a plus but not required Reliable, dependable, and team-oriented High school diploma or equivalent Must have authorization to work in the United States Why Join Mandara Spa Work in a luxury resort spa environment in Waikoloa, Hawaii Be part of a globally recognized spa brand Gain valuable hospitality and wellness industry experience Opportunities for career growth within Mandara Spa locations worldwide Supportive team environment focused on exceptional guest experiences About Mandara Spa Mandara Spa began on the spiritual island of Bali, inspired by a deep respect for the healing arts passed down through generations. Today, Mandara Spa operates in luxury destinations around the world, blending Balinese traditions with European techniques to deliver exceptional spa experiences. Each Mandara Spa reflects the culture of its destination while maintaining the brand’s commitment to wellness, relaxation, and genuine hospitality . Apply today and become part of a team dedicated to delivering unforgettable spa experiences in one of Hawaii’s most beautiful destinations.
Requirements
- At least 1 year of customer service or hospitality experience
- Comfortable answering phones and assisting guests in a fast-paced environment
- Strong communication and listening skills
- Professional and friendly demeanor
- Basic computer skills and ability to learn booking systems (Book4Time experience a plus)
- Reliable, dependable, and team-oriented
- High school diploma or equivalent
- Must have authorization to work in the United States
Nice To Haves
- Retail or spa experience is a plus but not required
Responsibilities
- Greet and welcome spa guests with warmth and professionalism
- Manage spa reservations and appointments using the spa booking system
- Answer phones and assist guests with spa services and retail products
- Provide information about spa treatments, promotions, and amenities
- Process guest check-ins, payments, and retail purchases
- Maintain a clean and welcoming front desk and reception area
- Support therapists and spa team members to ensure smooth daily operations
- Deliver exceptional guest service aligned with Mandara Spa standards
Benefits
- Work in a luxury resort spa environment in Waikoloa, Hawaii
- Be part of a globally recognized spa brand
- Gain valuable hospitality and wellness industry experience
- Opportunities for career growth within Mandara Spa locations worldwide
- Supportive team environment focused on exceptional guest experiences
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
