Spa Attendant

JW Marriott Charlotte•Charlotte, NC

About The Position

Position is responsible for maintaining the adequate stock of amenities needed by guests using the locker room and communal areas of the Spa. This includes ensuring cleanliness, and organization of the Spa so to achieve complete customer satisfaction with the condition of the Spa facilities.

Requirements

Customer service experience; preferably in Spa environment
Excellent customer service skills, and strong work ethic
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion and appearance
Excellent verbal and written skills
Strong team player
High School Diploma or equivalent

Responsibilities

Adheres to policies, and delivers all responsibilities in accordance with Spa by JW brand standards
Maintains the cleanliness and order of the facility to include sweeping, mopping, and trash removal
Restocks all linens in the locker rooms and appropriate guest areas
Removes dirty laundry and collects dirty towel and linens in guest areas and takes them to laundry area for washing
Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day
Distributes and places linens in spa rooms, closets and dispensary
Escorts Spa guests to changing areas in a courteous and timely manner
Explains the set up and workings of the locker rooms, bathroom and shower to guests
Ensures all areas are clean and replenishes supplies as needed
Understands the basics of the spa menu and products in order to communicate knowledgably with guests, knows information about the hotel and Austin in order to answer basic guest questions about activities
Goes the extra mile for guests by offering to assist in whatever they need; lead with yes
Uses time effectively throughout the shift by checking equipment, stocking and cleaning locker rooms, stocking and cleaning retail shelves, counting inventory etc.
Can cover front desk schedule when trained and necessary
Assists staff with lifting and storing facility equipment, furniture, and products to maintain the facility and prepare for special events
Other duties as assigned