SP Technical Liaison

ARUP Laboratories Career•Salt Lake City, UT

About The Position

Primary Purpose : Monitor and review all orders and specimens that are received by specimen processing to ensure all samples are forwarded to the testing section and that all testing sent by the client is performed. This position will work in conjunction with Information Systems, Client Services, Referral Testing, Exception Handling and/or the testing sections to resolve issues that arise with the ordering process. Works independently to provide problem solving on issues that are in-depth in nature and may take the employee away from other assigned tasks for extended periods of time. Serves as the subject matter expert in Specimen Processing. About ARUP : ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Responsibilities

Reviews and audits all pending orders that are in-transit, in-remote collection, or collection daily and follow through on any outstanding specimen issues.
Initiate and conduct searches for any lost/missing specimens and complete the appropriate documentation.
Investigate, resolves, and provides documentation for mislabels, compromised samples, and processing errors.
Move results
Retesting evaluation
Credit Requests
EIT database and Salesforce
Handles more complex processing needs, such as handling Beaker orders requiring special handling, STAT specimens, Blood Spot Cards, and Chain of Custody specimens, and processing special requests when needed.
Resolve Not Transmitted Electronic Orders
Work in conjunction with UH Client Services and Interface Support
Resolve in depth processing and specimen handling issues for other processing groups, Solution Specialists, Technicians and Technologists.
Documents HIPAA breaches initiating at ARUP or Client Site.
Observes principles of data security and patient confidentiality.
Initiate/evaluate non-conformances, assisting the Quality Specialist(s)
Document outcomes of mislabel challenge orders initiated by Quality Specialist(s)
Answers more complex questions related to test builds, tests orders, policy and procedures for Support Staff, Solution Specialists, Technicians, and Technologists
Serves as a Liaison and Triages any new issues UH Support Services, Couriers, Client services, Business Development Manager, Exception Handling, technical sections, and Referral Testing
Knows ARUP and UHSC laboratories and able to determine their locations, hours of operations, and general functions (or able to find such information using departmental information on Nucleus).
Handles orders/specimens deemed necessary for experienced processing support staff members.
Ability to make sound judgement decisions or checks with Supervisor or Lead when needed, before making such decisions
Remains informed of all procedures pertaining to specimen processing.
Adheres to all safety policies and regulations including, but not limited to, proper dress code and using proper protective clothing and other equipment.
Serve in the capacity of the core job as described in the position posting as workload and staffing require.
Other duties as assigned.