Southeast Account Manager

. Crane Worldwide Logistics . • Houston, TX

1d • Hybrid

About The Position

The Southeast Account Manager at Crane is a client-facing role responsible for managing the overall business relationship with clients. This involves account mapping, breaking down business units to align regional and global teams, and conducting Quarterly Business Reviews (QBRs). The manager ensures that all offices servicing an account understand and execute Standard Operating Procedures (SOPs). Key responsibilities include creating, monitoring, and distributing reports, as well as performance management. The role also encompasses market analysis, industry awareness, and fostering internal collaboration by sharing best practices in areas such as client reviews, strategic business plans, value-add programs, process improvements, tender management, and technology solutions. The Account Manager will identify service or opportunity gaps, develop relationships beyond primary contacts, manage rates, assess yields, and monitor accounts for timely payments. Travel within the region to visit accounts and offices is required when necessary to review procedures and maintain customer satisfaction. The position demands adherence to company policies and regulatory requirements, identification and securing of growth opportunities, and the development of a business development plan with clear objectives and initiatives. Employees may also be required to perform duties outside of their normal responsibilities as needed.

Requirements

• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Strong customer service, problem-solving, and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency
• Creative
• Responds easily to changing demands
• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
• Experience with CRM systems

Nice To Haves

• College degree preferred

Responsibilities

• Manage the overall business relationship (Client Facing Role)
• Perform Account mapping, business unit breakdown (touchpoints to align regional/global team)
• Run QBRs & ensure they are properly prepared for
• Ensure each office servicing the account understands the SOPs and executes accordingly
• Perform Report Creation / Monitoring / Distribution
• Perform Performance management
• Conduct Market Analysis / Industry Awareness
• Drive collaborative efforts internally by supporting and sharing best practices in Client Reviews, Strategic Business Plans, Value add Programs, Process Improvements, Tender Management, and Technology Solutions
• Perform Impact & coverage analysis to identify service or opportunity gaps
• Penetrate organizational structure and develop relationships beyond main points of contact
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
• Travel within region to visit accounts/account sites and offices to review procedures and maintain customer information/satisfaction (When necessary)
• Ensure all company policies and regulatory requirements are adhered to
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
• Perform duties outside of their normal responsibilities from time to time, as needed

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees