SOS Interpreter Specialist
About The Position
The Nebraska Department of Labor is seeking qualified interpreters fluent in Somali or Vietnamese who can accurately interpret into English to assist claimants with questions and ensure clear, effective communication. Fluency in Spanish may also be considered, though it is not the primary focus of this role. These are temporary positions that are estimated to last up to one year from date of hire. Pay range is $17.254 - $25.434. Pay may be commensurate with education and/or experience, if within fiscal constraints and also approved. This position’s primary focus is providing in-person and/or over-the-phone interpretation services for claimants with limited English proficiency in the Lexington area. As time allows, this individual will also assist unemployed job seekers by providing reemployment and job search services. Responsibilities will include helping customers with unemployment insurance applications and requirements, conducting orientations and assessments, making referrals to appropriate services, and accurately documenting activities using agency systems. The role will also include educating customers on available American Job Center partner services and supporting eligibility-related processes. Additional duties may include one or more of the following. Review benefit payment system of unemployed Job Seekers subject to Reemployment Services and Eligibility Assessment program Provide assistance with Unemployment Insurance Application, Unemployment Insurance Job Seeking Requirements, Reemployment Program Eligibility & Resume Builder. Assist customers to complete pre-orientation assessments. Provide referral services utilizing appropriate tools and resources. Utilize technology to accurately and efficiently schedule, track and log all group and individual orientations, sessions, and case notes into system. Understand & educate customers on all American Job Center partner services. Assess ongoing eligibility for unemployment compensation and provide information for eligibility determinations.
Requirements
- Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment
- Must be bilingual in English/Somali or English/Vietnamese
- Experienced computer and communication skills is a must
Responsibilities
- providing in-person and/or over-the-phone interpretation services for claimants with limited English proficiency
- assisting unemployed job seekers by providing reemployment and job search services
- helping customers with unemployment insurance applications and requirements
- conducting orientations and assessments
- making referrals to appropriate services
- accurately documenting activities using agency systems
- educating customers on available American Job Center partner services
- supporting eligibility-related processes
- Review benefit payment system of unemployed Job Seekers subject to Reemployment Services and Eligibility Assessment program
- Provide assistance with Unemployment Insurance Application, Unemployment Insurance Job Seeking Requirements, Reemployment Program Eligibility & Resume Builder
- Assist customers to complete pre-orientation assessments
- Provide referral services utilizing appropriate tools and resources
- Utilize technology to accurately and efficiently schedule, track and log all group and individual orientations, sessions, and case notes into system
- Understand & educate customers on all American Job Center partner services
- Assess ongoing eligibility for unemployment compensation and provide information for eligibility determinations
Benefits
- We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
- Your paycheck is just part of your total compensation.
- For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
