SOP Analyst

Central Valley Regional Center•Fresno, CA

6d•$73,069 - $87,248

About The Position

SOP Analyst to support the modernization of policies and procedures. The role involves reviewing existing records, drafting standard operating procedures, and providing training on best practices. Candidates should have demonstrated experience in Process and procedure management and strong writing skills. This role supports operational consistency, regulatory compliance, and equitable service delivery across Departments. The SOP Facilitator applies skills of structured protocol development, controlled pilot implementation, fidelity monitoring, and archiving.

Requirements

Bachelor’s degree or higher in Business Administration, Social Sciences, Public Administration, or related field with 4 years of experience facilitating structured process improvement or workflow development OR Master’s degree in Business Administration, Social Sciences, Public Administration, or related field with 2 years of experience facilitating structured process improvement or workflow development.
Experience facilitating structured process improvement or workflow development.
Knowledge of SOP development or compliance-based documentation.
Ability to lead interdisciplinary workgroups.
Ability to facilitate meetings and document operational workflows in various methodologies.
Must have a valid CA driver’s license, reliable vehicle, and vehicle insurance.

Nice To Haves

Experience designing or implementing SOPs or structured protocols.
Familiarity with Lean, scientific method or process improvement methodologies.
Experience in public sector health or human services environment.

Responsibilities

Facilitates cross-functional workgroups in COPIS-based process assessment testing.
Develops and maintains operational plans, guidance documents, instructions, and standard operating procedures as well as public-facing and CVRC-internal documents to support program operations.
Proactively identifies gaps that operational and tactical plans and/or technology can resolve.
Communicates with our team and all stakeholders (e.g., client, sub-contractors, contractors, etc.)
Solves complex challenges in a timely and appropriate manner with minimal management oversight and attention to quality.
Analyzes data as well as technical documents using spreadsheets or other analytical tools to identify the efficacy of the request.
Translates operational workflows into standardized SOP documentation.
Coordinates regulatory and compliance review of SOPs.
Identifies and documents workflow gaps.
Maintains SOP development timelines and documentation.
Monitors fidelity of SOP implementation across program units.
Collaborates with Training Unit for SOP onboarding and rollout.
Interacts with our partners to identify current and ongoing knowledge base needs.
Interacts with all departments to ensure current information is included in knowledge base.
Creates and reviews documents for the knowledge base.
Interacts with the client partner to gather information to be entered into the knowledge base.
Uses a variety of creative techniques to distribute information to the floor (slide shows, emails, team meetings etc.)
Facilitates all internal and external business meetings.
Perform other duties as assigned.
Supports effective and efficient business practice.
Maintains positive business relationships, confidentiality, good attendance, punctuality, and acts in accordance with all company policies and procedures.