Sommelier

Relais & Châteaux•Darby, MT

About The Position

The Sommelier is responsible for creating a comfortable yet upscale experience for guests of Triple Creek Ranch. This position is responsible for all aspects of wine and beverage service in the dining room including ambiance, cocktail/beer/wine/non-alcoholic beverage service, as well as food service under the direction of the Beverage Manager.

Requirements

Constantly move about the dining room.
Frequently use hands to open and pour wine.
Occasionally use cleaning equipment to wipe, scrub and polish.
Frequently ascend and descend stairs when moving between the dining room and the rooftop lounge or storage areas on the main floor.
Occasionally positions self to reach items in lower cabinets, on lower shelves and in beverage closet.
Frequently communicates with guests regarding wine and other beverage selections and other ranch information, guest requests or concerns to the Beverage Manager, Dining Room Manager, or other appropriate departments.
Frequently lift and carry boxes, equipment and other items weighing upwards of 60 lbs. Occasionally lift and carry boxes, equipment and other items weighing upwards of 75 lbs.
Must possess an alcohol server certification valid in the state of MT, or obtain one within 60 days of hire.
Minimum certification of Introductory Sommelier through the Court of Master Sommeliers or other relevant certification body. Certified certification preferred.

Responsibilities

Create a positive and energetic environment that supports the delivery of an exceptional guest experience while upholding the highest level of TCR and Relais & Châteaux standards.
Maintain the extraordinary five-star TCR image and resort appearance including all service, cleanliness, and appearance standards.
Sell wine and spirits and place correct information on guest’s invoices.
Must adhere to TC Ranch alcohol policy, creating a space where guests can enjoy themselves, but not be overserved.
Never serve minors alcoholic beverages.
Approach guests table side and offer services in a polite and open manner.
Ability to accurately describe, recommend and serve beverages of the world.
Ability to create wine pairings on the floor and Chef’s Table wine pairing/service.
Keep a full-time presence on the floor to refill wines and beverages and to answer questions.
Ability to help service staff take orders and deliver food and deliver beverages as needed.
Responsible for upkeep of wine lists and identify any mistakes on the list.
Learn about the various wine, beer and cocktails that are offered.
Assist Beverage Manager with inventory controls and par levels related to beverages, including but not limited to: beer, spirits, wine and non-alcoholic beverages.
Assist with beverage training of bartenders and service staff as needed.
Must be willing and able to serve food in the dining room as needed.
Must know food items and be able to articulate flavors, types and give detailed descriptions.
Be aware of guest dietaries and pay special attention to all menu items that could be problematic.
Report any guest complaints immediately to the manager or lead server in manager’s absence.
Once Sommelier’s closing and side-work is completed, help with closing duties in back of house.
Self-motivate to perform cleaning tasks and stay busy once side work is done.
Assist in cleaning the lodge and lounge during off-season cleanings.
Always conduct yourself in a professional manner with guests and other employees.
Uphold five-star Triple Creek Ranch and Relais & Chateaux standards at all times.
Adhere to company and department dress code.
Adhere to all federal, state and local alcohol serving laws.
Follow all safety and food handling procedures properly.
Perform any other job-related duties as assigned.