Sommelier Supervisor

Nemacolin • Wharton Township, PA

11h • Onsite

About The Position

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in
this job class and are not all-inclusive for this position.)

Maintain & adhere to all resort service standards & expectations, including
but not limited to appearance, time & attendance & guest interactions.
Ability to prioritize tasks.
Create & manage the wine lists throughout property, including but not limited
guest facing menus & inventories.
Working & communicating as part of a cohesive team
POS – point of sales – knowledge
Basic computer (pc) knowledge & usage
Obtain & maintain a RAMP certificate through the state of PA
Maintain & care for department assets, including but not limited to
serviceware, wine inventories & glassware,
Adhere to SOS – sequence of service – for upscale dining.
Stay up to date on trends within the wine industry, menu knowledge & allergy
awareness.
Maintain, manage & perform EOM inventories, including outlet wine programs &
resort wine cellar.
Conduct wine experiences for our guests, including but not limited to group
tastings, private events, cellar tours & in dining wine recommendations.
Create professional relationships with our Purchasing Team & Wine & Spirits
vendors, bringing in the best quality products for our guests.
Ability to prioritize multiple tasks & maintain collective & genuine in high
volume situations.
Adheres to SOPs, including but not limited to phone etiquette, personal
appearance, timing & attendance, guest interactions.
Adhere to cash handling & proper tender transactions.
Knowledge of menus for all food & beverage operations, in additional to
general & accurate resort information
Other job duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

May require an associate's degree or its equivalent and at least 3 years of
experience in the field or in a related area.
Must be at least 21 years old.
Level One Certificate from Court of Master Sommeliers or comparable
professional association or willing to obtain this certification after
employment)
Friendly and out-going personality.
Excellent communication skills.
Ability to stand up to 8 hours at a time
Must be able to speak the English language fluently.
Must be able to handle high-pressure situations.
Must be able to work a variety of shifts – including but not limited to
holidays, weekends, & evenings
Strong organizational skills.
Ability to effectively prioritize tasks.
Ability to interface professionally with business contacts & guests.

These skills and abilities are typically acquired through the completion of a
high school diploma or equivalent, as well as through a minimum of 2 years of
experience in a guest service role.

This job description cannot possibly include a complete comprehensive listing of
all the activities, duties or responsibilities that may be required by the
organization and/or members of management. It reflects management’s assignment
of essential functions, but it does not prescribe or restrict the additional
tasks that may be required.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form
the heart of the guest experience and the beginning of many long-term careers.
 Each day brings the opportunity to learn new skills, build confidence, and
contribute to a team that values hard work, kindness, and pride in service.
Whether entering hospitality for the first time or continuing a professional
journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create
something exceptional, supported by leaders who provide guidance, recognition,
and encouragement along the way. Many leaders within the resort began in hourly
roles, building successful careers through dedication, mentorship, and
continuous learning.

Growth & Development

Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors

Benefits & Everyday Perks

Competitive hourly wages and attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria
associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships,
and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in
the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in
Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and
Preferred Hotels & Resorts, this four-season destination blends refined
hospitality with creativity, craftsmanship, and a spirit of adventure that
defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in
artistry and service excellence come together to create a setting where guests,
members, and associates find inspiration. Across the resort, Real Life Magic is
brought to life through meaningful moments, genuine connection, and a shared
commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and
discover what draws people to Nemacolin. Then, imagine where this opportunity
could take you as part of your own remarkable journey.

(Keywords: Restaurant, Server, Wine, Server Assistant, Food Service, Tastings,
Fine Dining, Customer Service, Pennsylvania, Hotel, Hospitality)

Requirements

• May require an associate's degree or its equivalent and at least 3 years of experience in the field or in a related area.
• Must be at least 21 years old.
• Level One Certificate from Court of Master Sommeliers or comparable professional association or willing to obtain this certification after employment)
• Friendly and out-going personality.
• Excellent communication skills.
• Ability to stand up to 8 hours at a time
• Must be able to speak the English language fluently.
• Must be able to handle high-pressure situations.
• Must be able to work a variety of shifts – including but not limited to holidays, weekends, & evenings
• Strong organizational skills.
• Ability to effectively prioritize tasks.
• Ability to interface professionally with business contacts & guests.
• These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

Responsibilities

• Maintain & adhere to all resort service standards & expectations, including but not limited to appearance, time & attendance & guest interactions.
• Ability to prioritize tasks.
• Create & manage the wine lists throughout property, including but not limited guest facing menus & inventories.
• Working & communicating as part of a cohesive team
• POS – point of sales – knowledge
• Basic computer (pc) knowledge & usage
• Obtain & maintain a RAMP certificate through the state of PA
• Maintain & care for department assets, including but not limited to serviceware, wine inventories & glassware,
• Adhere to SOS – sequence of service – for upscale dining.
• Stay up to date on trends within the wine industry, menu knowledge & allergy awareness.
• Maintain, manage & perform EOM inventories, including outlet wine programs & resort wine cellar.
• Conduct wine experiences for our guests, including but not limited to group tastings, private events, cellar tours & in dining wine recommendations.
• Create professional relationships with our Purchasing Team & Wine & Spirits vendors, bringing in the best quality products for our guests.
• Ability to prioritize multiple tasks & maintain collective & genuine in high volume situations.
• Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions.
• Adhere to cash handling & proper tender transactions.
• Knowledge of menus for all food & beverage operations, in additional to general & accurate resort information
• Other job duties as assigned.

Benefits

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree