Sommelier/ Server - Hotel Vin

Coury Hospitality•Grapevine, TX

13d•Onsite

About The Position

The Cave Society Sommelier/Server possesses great ability to teach, train, prioritize, multitask, and communicate effectively. They have extensive spirits, beer, and above all wine knowledge and an inspired understanding of how wines are made and taste. The Cave Society Sommelier/Server is responsible for the upkeeping of Cave Society’s wine selections working together with the beverage manager and the full F&B team. The Cave Society Sommelier/Server is also responsible for assisting in tastings, training, and personalized guest experiences as needed. Must be able to create a friendly, welcoming environment and respond to all guests with a cheerful, helpful attitude with the goal of maximizing and enriching the guest experience.

Requirements

Must maintain Food Handlers and TABC license.
Must have at minimum a level 1 sommelier certification from an accredited source such as WSET or Court of Master Sommeliers.
Must be age 21 or above.
Outgoing personality, positive attitude, and strong communication skills.
Must be knowledgeable of wine and beverage brand selections, wine trends, prices, etc. Comprehensive knowledge of wines by the glass and growing knowledge of wines by the bottle.
Able to confidently make food and beverage pairing recommendations.
Knowledgeable of pre-check register operation. Possess basic math skills and have the ability to handle money.
Knowledge of computer operations and ordering procedures.
Knowledge of basic sanitation.
Ability to effectively communicate with co-workers and supervisors.
Ability to think and communicate clearly in high pressure situations.
Ability to maintain excellent attendance and punctuality.
Previous bartending, wine service, serving and/or customer service experience.
Be able to work in a standing position for long periods of time (up to 5 hours).
Be able to reach, bend, stoop and frequently lift up to 40 pounds.
Closed toe, non-canvas and non-skid soled shoes.

Nice To Haves

Experience with MICROS, Wine Emotion, and/or Open Table, a plus

Responsibilities

Lead by example, providing high levels of service and professionalism.
Guide guests through wine selections. Upsell whenever possible, personalizing guest experiences.
Conduct glass tastings for guests as a requested service, teaching how wine tastes vary in glassware.
Be knowledgeable of all wines offered in Cave, and remain up to date with current wine trends.
Must be able to work at Cave Society within the outlet’s hours of operation (Wednesday-Saturday afternoon/evenings). Exceptions are honored as business levels permit.
Provide gracious and professional service in an efficient manner. Conduct oneself in a professional manner with the awareness that all actions and communications are within guests’ view.
Maintain the Wine Emotion machine up to date with wines offered, card statuses, and any needed updates and maintenance.
Lead, train, mentor staff in wine service, ensuring proper wine serving techniques, presentation standards, and customer service excellence.
Attend to all guests as they enter the Cave Society and ensure they are greeted promptly and properly and seated in a friendly manner (within 1 minute of approaching the Cave). Serve according to timing standards.
Present wine menus, make recommendations and answer questions regarding wines in Cave. Take beverage orders from guests and charge accordingly.
Proactively resolve guest issues.
Respond promptly and courteously to any requests or problems.
Communicate all allergy and dietary restriction information clearly on tickets.
Report any equipment or Wine Emotion maintenance problems to the manager.
Maintain cleanliness in all areas of the Cave including furniture, glassware, utensils, floors, shelves, and storage areas, among others.
Refill glassware and upkeep the area always stocked.
Monitor and maintain wine PARs.
Follow all side work as assigned by the manager.
Maintain a professional appearance and grooming standards.
Keep open communication and assure harmonious relations between FOH, BOH and hotel staff. Develop and promote a positive teamwork attitude with all co-workers.
Follow and maintain established standards of sanitation and all systems and procedures of the company. Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added up or revised based on the volume of business and the need for the work to be completed at the present time.
Maintain cleanliness and organization of the Cave Society.
Assist with monthly beverage inventory.
Coordinate and conduct wine tastings for the department, as needed.
Must have excellent attendance track record