Solutions Success Manager

Granite Telecommunications • Atlanta, GA

8d

About The Position

As a Solutions Success Manager, your primary focus, will be to take a network
design for a given customer and facilitate full implementation of such design
into their existing network architecture. This will include facilitating
technical calls with the customer and Granite resources, documenting physical
connections, and aiding in the building of configuration profiles. You will work
closely with the client to build a strong relationship and ensure overall
customers satisfaction for the extent of the client’s account with Granite and
support any technical moves, adds or changes while updating reference
architecture in Granite’s systems accordingly.

Requirements

• NOC experience, Jr Network Engineering background preferred
• Strong troubleshooting skills and experience
• Strong communication and interpersonal skills
• Demonstrated ability to drive technical aspects of new deployments or initiatives
• Good critical thinking and problem-solving skills
• Hands on networking experience in Routing/Switching
• Working knowledge of networking principles: NAT, DHCP, MPLS networks, and SDWAN concepts
• Functional understanding/experience in IP Voice and SIP messaging standards/principals
• A self-starter capable of adapting quickly and being decisive

Nice To Haves

• N+ Certification
• CCNA Preferred
• Fortinet NSE1 – 4 or equivalent Preferred
• Juniper /Mist AI Certification preferred

Responsibilities

• Implement new network architecture with Granite products to customer satisfaction
• Lead/Drive technical calls with customers regularly with other Granite resources/teams
• Document agendas, deliverables, diagrams, configurations, and the like
• Assist customers in any new initiatives, moves, adds, or changes for account lifecycle
• Facilitate troubleshooting or problem solving as challenges arise
• Steer customer into best practice operatives within Granite’s advanced data/network services
• Coordinate resources to help support all technical aspects of a customer’s needs
• Answering product related queries in a timely manner
• Support customer onboarding of new technology by walking them through new portals, services or reporting features
• Perform Heath Checks on the customer's solution

Benefits

• Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
• Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
• Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
• We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
• Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
• Granite was recently named One of Forbes Best Employers for Diversity.
• Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
• If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees