Solutions Specialist

Old Dominion Freight Line • Cleveland, OH

1d

About The Position

The Solutions Specialist plays a vital role in connecting clients with efficient, tailored logistics solutions at Old Dominion Freight Line. This position combines business-to-business sales, strategic planning, and problem-solving while fostering lasting partnerships. With a focus on relationship-building and innovative solutions, this role thrives in a dynamic, fast-paced environment that values growth and exceptional service. A Solutions Specialist will be required to obtain a maximum volume of profitable freight in his/her territory. The Solutions Specialist must provide responsive customer service and coordinate with operations to exceed their expectations. A Solutions Specialist will serve as the customer’s point of contact through in person meetings to help meet their logistical needs.

Requirements

• 2+ years in B-B (Business to Business) sales or equivalent
• High School diploma or equivalent

Responsibilities

• Travels throughout assigned territory to meet customers in person on a regular basis and cultivates a good relationship with all traffic persons, purchasing agents, production supervisors, sales representatives, executives, distributors, and agents who influence the decision on routing traffic
• Keep the customer informed of new service points and improvements in company service
• Assist the customer with obtaining a rate agreement and submit the request to our pricing coordinators through the T-1 Pricing information form
• Regularly check on major accounts to ensure we are meeting our On-Time service promises
• Complete reports of monthly customer activities to identify their current level of business
• Provide information on rates and rate changes
• Submit itineraries on a weekly basis for coverage areas to maximize efficiency when visiting customers
• Maintain a positive relationship with drivers in his/her area and discuss possible leads
• Communicate customer’s equipment requirements and hours of service to the service center operations
• Inform the customer of our Speed Service and Expedited abilities
• Manage transportation and entertainment expenses in an expense report that is submitted weekly
• Keep a record of your daily sales calls and enter them in our computer system
• Handle customer complaints through the appropriate channels
• As a condition of employment, employee must maintain a valid Driver’s License with Satisfactory Driving Record, including no more than (4) moving motor vehicle violations or chargeable accidents, or combination thereof, within (3) years preceding the date of application with no more than (2) moving motor violations in the (12) months preceding the date of application; and no convictions of driving under the influence of alcohol (DWI, DUI, DWAI) within (4) years preceding the date of application

Benefits

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• 12 Days Paid Time Off
• 9 Paid Holidays including a birthday holiday
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career
• Ability to advance through our promote from within philosophy
• National Career Opportunities Available at our 260+ service centers
• Bonus eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees