Temporary Solution Specialist

Tucson Federal Credit Union • Tucson, AZ

1d • $21

About The Position

This position is temporary and the duration of the temporary employment will be 90 days from the applicants start date PRIMARY FUNCTION: Protect the assets of the credit union by building professional relationships with past due members to facilitate the prompt collection of delinquent accounts. Prepare necessary documentation and/or initiate legal actions that maximize recoveries.

Requirements

• A basic knowledge of consumer and commercial lending.
• A working knowledge of collection practices such as skip tracing and repossession.
• Ability to maintain confidentiality.
• A familiarity with the Bankruptcy Code.
• A working knowledge of credit union operations, policies, and procedures.
• Outstanding negotiation, communication, and listening skills.
• Strong analytical skills, conflict resolution skills and problem-solving skills.
• Knowledge of consumer lending regarding loan documents and the collection of accounts.
• Knowledge of credit union operations, policies, and procedures.
• Knowledge of the Microsoft Office Suite products, specifically Outlook, Word, Excel and Power Point.
• Basic writing and math skills (adding, subtracting, multiplying, dividing).
• Ability to speak using proper grammar to effectively communicate and convey business principles to members.

Responsibilities

• The timely collection and follow-up of delinquent accounts to mitigate losses.
• Adhere to the Fair Debt Collection Practices Act and Bankruptcy regulations.
• Provide first line of support by answering collection related questions from frontline staff and members.
• Thoroughly analyze each situation and offer solutions when applicable to help mitigate continued loss risk.
• Locate and secure collateral in a timely and lawful manner.
• Follow establish delinquent account collection guidelines.
• Document all actions taken on delinquent accounts by documenting the collection system in clear, thorough, and concise manner.
• Respond to specific requests from the Solution Coordinator Supervisor, Director of Lending & Solutions and the VP of Lending & Solutions.
• Strict adherence to TFCU’s attendance and punctuality policy.
• Make verbal or written contact with members who have delinquent accounts; analyze information to determine appropriate course of action to maximize recovery.
• Conduct full account research to identify accounts delinquent due to accounting errors including but not limited to administrative errors, posting errors, and payroll problems; take corrective action as needed.
• Prepare any payments received for appropriate account credit or posting.
• Transfer funds to delinquent loans as needed and allowed.
• Monitor accounts for level of deficiency and follow established procedures; issue final demand letter, skip trace vehicle, and initiate repossession orders as authorized by Solution Coordinator Supervisor.
• In conjunction with the Solution Coordinator Supervisor, review accounts to be recommended for charge-off, repossession, or referral to attorney; keep Solution Coordinator Supervisor and Director of Lending and Solutions informed of difficult or unusual accounts.
• Initiate coverage from credit union’s carrier (CPI) if needed; monitor skip trace initiated by insurance company for any missing vehicles.
• Adhere to account security and privacy regulations when determining release of information to third parties such as outside collections agencies, attorneys, etc.
• Continually monitor current accounts with past due tendencies to ensure payment is received in a timely manner.
• Perform other related duties as required or needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED