Solutions Program Manager

DigitalOcean • San Francisco, CA

1d • Remote

About The Position

We are looking for a Technical Program Manager (Solutions Architecture) who is passionate about driving execution, alignment, and operational excellence across a highly technical Solutions organization.
As a Technical Program Manager (Solutions Architecture) at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI by ensuring customer‑driven technical initiatives move from idea to impact. Reporting to the Director of Solutions Architecture, you will operate as a force multiplier for the Solutions team—owning cross‑functional programs, driving clarity across Product and Engineering, and ensuring high‑priority initiatives are executed with speed, rigor, and accountability.
This role is highly visible and highly collaborative. The ideal candidate is technically fluent, operationally strong, and comfortable leading complex initiatives without formal authority. Over time, you will become a trusted execution partner to Solutions leadership and a key connector between field teams and internal product delivery.

Requirements

• 3+ years of experience in Program Management, Technical Program Management, Solutions Operations, or a related role within a technical organization.
• Strong working knowledge of Jira, including workflow design, issue tracking, dashboards, and reporting.
• Technical fluency across cloud infrastructure concepts (compute, storage, networking, containers, Kubernetes) with the ability to engage credibly with technical teams.
• Proven ability to lead cross‑functional initiatives and drive execution without direct authority.
• Strong organizational, prioritization, and execution skills in fast‑moving environments.
• Excellent written and verbal communication skills, with the ability to synthesize technical and business inputs into clear action plans.

Nice To Haves

• Experience supporting customer‑facing technical teams such as Solutions Architecture, Sales Engineering, or Professional Services.
• Familiarity with agile delivery models and product development lifecycles.
• Experience driving operational improvements or scaling processes within a growing technical organization.

Responsibilities

• Own and operate Product Capability Requests (PCRs) end‑to‑end, including intake, refinement, prioritization, execution tracking, and communication.
• Translate customer and field‑driven technical needs into clear, actionable requirements for Product and Engineering teams.
• Build, maintain, and optimize Jira workflows, dashboards, and reporting to provide real‑time visibility into program health, risks, and outcomes.
• Drive cross‑functional execution by establishing milestones, owners, timelines, and success criteria for Solutions‑owned initiatives.
• Partner closely with Solutions Architects to ensure technical context and customer impact are accurately represented in program inputs.
• Facilitate planning sessions, program reviews, and retrospectives to ensure alignment and continuous improvement.
• Proactively identify execution risks, bottlenecks, and dependency issues, and drive resolution across teams.
• Establish lightweight, repeatable processes that enable the Solutions organization to scale effectively.
• Support additional strategic initiatives for the Solutions team, including tooling improvements, operational programs, and enablement efforts.

Benefits

• We provide employees with reimbursement for relevant conferences, training, and education.
• All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed