Solutions Engineering & Introduction Engineer

Ciena

1d

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: We are looking for a dynamic and versatile engineer to support Ciena’s Network Management Applications and Network Design Tools. Key focus of the role will be on our domain controller: Navigator Network Control Suite. Navigator NCS provides end-to-end lifecycle operations that unify network and service management and online network planning through software-defined control. You will be part of the Solutions Engineering & Introduction team within the Product Line Management organization. As a key technical player on this team, you will ensure engineering readiness for the deployment of our solutions in the field. You will develop and present a series of technical deliverables that enable the introduction of new product features and solution functionality. This is a customer-facing technical role with a focus on working side-by-side with customer technical experts to set up, demonstrate and explain Ciena technology through "hands on" testing for product evaluation and certification. This position will also include the creation of customer specific documentation and the execution of acceptance test cases. You will have the opportunity to interface with Ciena’s largest customers and will be at the forefront as we position our next generation solutions. You will directly contribute to winning new strategic business opportunities by demonstrating our leadership in the industry.

Requirements

• Minimum bachelor’s degree in electrical engineering, Computer Science (or related discipline)
• Solid IP and Optical networking knowledge
• Experience in multi-layer (IP over DWDM) network management
• Strong knowledge of AI technologies and concepts (GenAI, Large Language Models, Machine Learning, Natural Language Processing)
• Good knowledge of Linux Operating Systems
• Good knowledge of virtualized environments (VMware ESXi, OpenStack, GCP) and container services (Docker, Ansible, etc.)
• Good knowledge of cloud-based application deployment techniques, containerization software and orchestration products (Kubernetes, Red Hat OpenShift)
• Database knowledge (PostgreSQL), experience with messaging services (Kafka), experience with Monitoring Technologies (Nagios, Grafana)
• Experience with REST API interfaces and tools, NETCONF/YANG, XML, and solid programming skills in Python
• Exposure to machine learning concepts and experience using ML libraries (e.g., scikit-learn, TensorFlow, PyTorch).
• Understanding of Security, Radius authentication, etc.
• Understanding of Agile / DevOps, continuous development, integration and deployment
• Ability to build strong relationships with peers and internal / external customers
• Ability to create / present presentations and articulate complex ideas
• Successful practical problem solving, excellent written and interpersonal communication, and documentation skills
• Ability to work in a competitive environment with churning requirements
• Flexibility to work across time zones and availability for some travel.

Responsibilities

• Develop a Single Pane of Glass to integrate subsea cables in Navigator NCS
• Conduct a thorough analysis of subsea / wet plant management requirements and drive the seamless integration of these systems with SDN controllers
• Lead the design of data-driven dashboards to provide clear and actionable visualizations of network performance metrics. Utilize advanced data analysis techniques to present complex information in an accessible and meaningful format, supporting decision-making and performance optimization efforts
• Drive discussions regarding the application of AI Ops capabilities, ensuring alignment with organizational goals and technological advancements.
• Engage the customers to assess their needs / requirements and collaborate with the Ciena Product Management team to define / influence roadmaps.
• Support account teams with pre- and post-sales / SVS (Solution Validation Service) engagements that include technical consultation, solution design / evaluation, and other Q&A support.
• Drive customer engagements which include product and solution proof of concepts, demos, lab / field trials. In the process, you will capture product issues and customer requests for enhancements that could be embedded into upcoming releases.
• Lead lab engineering activities such as installing, configuring, integrating, and testing Navigator Multi-layer Controller with Advanced Applications / Planning tools to assess / characterize functionality, performance, security, etc.
• Develop technical documents, test plans, knowledge transfer charts, videos that explain product architecture, features, and capabilities.

Benefits

• medical, dental, and vision plans
• participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company-paid holidays
• paid sick leave
• vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level