Solutions Engineer

Rimsys Regulatory Management Software • Pittsburgh, PA

1d • $150,000 - $190,000 • Hybrid

About The Position

The Solutions Engineer will operate at the intersection of Sales, Implementation, and Customer Success, helping prospective and existing customers understand how Rimsys can solve their regulatory challenges. You’ll partner with Account Executives (AEs) and Regulatory to run discovery, translate complex regulatory workflows into clear solution recommendations, and deliver tailored demos that show the value of the platform. This includes collaboration with AEs to refine solution positioning, respond to follow-up technical questions, and support progression of opportunities. You will also support Implementation and Customer Success by helping deliver targeted demonstrations during onboarding and adoption, ensuring customers understand best practices and solution design. In addition, you will present future facing product capabilities to prospects and walk them through upcoming enhancements before they are released to help them understand our roadmap. Rimsys is growing and expanding its capabilities, so you’ll have the opportunity to help define processes and develop scalable demo assets, repeatable playbooks, and internal enablement materials to support a growing go-to-market team. The ideal candidate is a self-starter who is curious, resourceful, and comfortable working directly with enterprise customers in a scaling environment.

Requirements

• 5+ years in a Solutions Engineer, Sales Engineer, or similar presales role in an enterprise software company
• Strong preference for relevant industry experience working with MedTech, pharma, or life sciences
• Ability to translate complex regulatory challenges into simple, clear solution narratives
• Skilled at delivering tailored demos, guiding discovery, and engaging stakeholders
• Experience working with SaaS platforms that use REST APIs and or webhooks
• Self-directed, organized, and comfortable operating in a fast-moving environment
• Strong verbal and written communication skills with an ability to adapt to both technical and non-technical audiences
• Collaborative and comfortable working cross functionally with Sales, Product, Regulatory, Engineering, Implementation, and Customer Success teams
• Empathy – able to hear and understand customer concerns and problems
• Problem Solving – able to identify/discern problems and apply known and creative solutions
• Relationship management – able to build relationships with key client contacts and search out previously unidentified contacts to expand/strengthen relationships
• Communication – establish communication patterns with clients and be able to share their goals, ideas and concerns with the internal teams like Support, Product Development, and Sales

Nice To Haves

• Exposure to regulatory affairs processes such as submissions, registrations, UDI, and lifecycle management
• Background supporting global regulatory teams or RA or QA software
• Experience in high-growth, transformational startup environments

Responsibilities

• Partner with Account Executives to conduct discovery and understand customer pain points
• Configure and manage sandbox evaluations
• Translate regulatory workflows into solution recommendations that align with customer needs
• Deliver custom demos and solution walkthroughs aligned to prospect use cases
• Present future facing product capabilities and walk prospects through upcoming product enhancements
• Build solution narratives that map Rimsys capabilities to business outcomes and ROI
• Contribute to RFP and RFI responses by completing technical sections and solution requirements
• Prepare and deliver demo presentations aligned to formal evaluation criteria
• Support technical evaluation discussions, including data workflows, integrations, and configuration considerations
• Walk customers through integration strategy and the technical details of how Rimsys integrates with their systems
• Provide structured feedback to Product on recurring requests, gaps, and opportunities
• Act as an internal subject matter expert on regulatory processes and real world customer use cases
• Support Implementation and Customer Success by delivering tailored demos during onboarding and adoption
• Participate in early onboarding conversations to validate solution design and reinforce best practices
• Document critical solution details to ensure a smooth handoff from Sales to Implementation

Benefits

• Flexible working options (in our Pittsburgh office, remote or hybrid)
• Competitive Compensation (base + commission + equity)
• Comprehensive medical, dental and vision coverage
• Training and resources for personal and career growth
• Life insurance benefits
• 401(k) plan
• Generous vacation policy (Unlimited PTO with a minimum 3 weeks OOO)
• Weekly social events
• Convenient office location with on-site parking for team members in our Pittsburgh office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed