Solutions Engineer

SPINS • Chicago, IL

3d • Hybrid

About The Position

Our Solutions Engineers ensure success in implementing and leveraging our data. In this role, you’d work with our customers to create an environment within our app and data feed that is customized to their needs.

Requirements

• Expert level SQL and ability to work with large data sets
• Ability to communicate clearly and effectively with customers about their business questions and expectations
• Experienced in analyzing complex data sets and presenting findings to clients
• Understanding of the CPG and Retail landscape
• A deep desire to deliver insights to our customers
• Results-focused, and able to effectively manage multiple CPG and Retailer relationships with complex, time-sensitive projects
• Act as a senior business partner to Customer Success and Sales
• Passion for translating business needs and questions into the right visualizations in an intuitive and compelling way
• Comfortable setting expectations to avoid scope creep
• Proven success as a self-driven contributor in a fast-moving and highly collaborative environment, such as startups, is highly desirable
• Desire to learn new technologies and continuously refine and improve existing processes
• Occasional travel to client sites
• Applicants must be authorized to work for any US employer.

Nice To Haves

• Tableau, Retool, and Snowflake experience are a huge plus

Responsibilities

• Partner with customer account teams on major Retail, CPG, and partner accounts.
• Manage the technical aspects of client implementation and onboarding.
• Assist clients in leveraging our data.
• Run ad hoc reporting and analysis.
• Help develop internal tooling to scale technical processes.
• Assess and triage issues within our applications and data feed.

Benefits

• We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
• Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
• Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees