Solutions Engineer

Swiftly • Ontario, CA

16d • Remote

About The Position

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations. Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship. Sales at Swiftly The Swiftly Sales team works with transit agencies, municipal operators, and other local government entities to determine how Swiftly can best solve their unique challenges. The team cares deeply about the problem we’re solving, so we empathize with and listen to our customers to build partnerships and deepen our value proposition. Our consultative approach to proving the value of Swiftly is structured around constant listening and deep industry knowledge. We are a nimble, close-knit team that thrives on collaboration and creativity to work within constraints. Lastly, while we love to win, we believe that the best wins, at a broad level, come from supporting our colleagues and matching the right Swiftly solutions with the right customers for the best long-term outcomes. The Solutions Engineer Team at Swiftly works with Account Executives and Account Managers to ensure prospective customers can demonstrate immense value and impact from Swiftly's tools. We are responsible for being the transit domain and product experts on the Swiftly side, but also the voice of the prospective customer. For large and mid-sized transit agencies, we work with agency staff to acquire the depth and breadth of knowledge at the agency to develop a qualitative and quantitative understanding of how Swiftly will be a worthwhile investment. We enjoy collaborating with agency staff from all departments, including planning, scheduling, operations, customer service, safety, and executive teams. Whether it’s a one-on-one conversation or a presentation for 50 staff, Solutions Engineers help ensure that our prospective customers become our future customers. The Role Swiftly now has contracts with over 200 transit agencies, and an increasing number of these agencies are mid-sized and large. Our goal is to grow that number, and Solutions Engineers play a critical role by balancing agency knowledge with a strong desire to help our prospective customers. We are looking for junior to mid-level Solutions Engineers. We use AI tools for scheduling and summarization in our hiring process. We do not use AI tools to make decisions about who moves forward or to assess the strength of candidates. Every application is reviewed and all hiring decisions are made by Swiftly team members. This is an active, open role that we are currently hiring for at Swiftly.

Requirements

• You love transit and have 3+ years of experience working at or with a transit agency.
• You bring an understanding of the following topics: transit passenger information, planning, operations, and data standards.
• You are very analytical and love data.
• You are very strategic and love solving problems.
• You’re excited to partner with transit agencies and help them solve their transit-related issues.
• You are a strong and proactive communicator and are energized by spending the day speaking with and listening to our prospective customers.
• You are capable of finding creative methods of helping our prospective customers find the value in Swiftly.
• You are very organized and can manage communications with multiple departments at multiple transit agencies simultaneously.
• You are a tireless investigator. When an issue arises, you own it until resolution.
• You are comfortable in ambiguous situations and can work autonomously to creatively solve problems.
• You are able to travel on average once a month to meet agencies and attend conferences around North America.

Responsibilities

• Lead the product demonstration portion of Swiftly demos for transit agencies, transit operators, consultancies, and potential partners.
• Partner with the relevant Account Executive/Account Manager to develop and drive a particular agency's strategy, angle, and pitch to best demonstrate Swiftly’s value and overcome blockers.
• Drive revenue growth by developing and maintaining client relationships, identifying new business opportunities, building strong business cases, and providing technical expertise to support the sales process.
• SEs will work closely with our Sales and Product teams to ensure that our customers receive the best possible solutions to their needs.
• Organize and run 2-3 day onsite workshops, where we train agency staff and help them see Swiftly's value for mid-sized and large agencies.
• Run pilot periods, including limited-time free agency access to Swiftly, with the goal of deriving quantitative savings and results to inform a strong business case for mid-sized and large agencies.
• Quickly understand complex engineering concepts and effectively communicate them to technical and non-technical audiences.
• Build and maintain productive, high-trust relationships with agency staff and internal teams, providing technical expertise and support throughout the sales cycle.
• Develop new tools and processes to assist with proving the value of Swiftly.
• Serve as a technical resource and domain expert for internal teams.
• Provide accurate, relevant first-line technical responses during all phases of the sales cycle.
• Participate in sharing learnings and best practices with the SE team and beyond.
• Identify pain points and potential improvements for the function.
• Represent Swiftly at conferences and events.

Benefits

• Competitive salary
• Equity compensation for every employee
• Medical, Dental and Vision
• Retirement with Employer Match
• Flexible Spending Account (FSA)
• Home office setup reimbursement
• Monthly cell/internet reimbursement
• Monthly "Be Well" stipend
• Flexible PTO with a recommended minimum
• Flexible work environment
• 16 paid holidays, including holidays in months without US national holidays
• 8 fully paid weeks of leave for child birth/adoption

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees