Upmarket Solutions Engineer
About The Position
The Solutions Engineer role at Zoom offers both technical and sales opportunities. This position requires expertise in customer business needs and the Zoom Communication platform. The role involves serving as a trusted advisor, advocating for customers, and aligning technical requirements with product development. Responsibilities include testing environments, driving internal demand, and supporting Account Executives with collaboration solutions. Candidates should have experience in AI, telephony, video, and application sales. Knowledge of Zoom features like Chat, Meetings, Video, Phone, and APIs is essential. Familiarity with platforms such as Microsoft, Amazon, Cisco, RingCentral, and 8x8 is highly valued. The Zoom sales team drives success by delivering advanced communication solutions to clients across industries. They engage globally with passion and foster strategic partnerships. Their customer-focused approach expands Zoom’s presence and helps businesses maximize virtual collaboration potential.
Requirements
- 10+ years of technical experience in Collaboration technologies and 5+ years in customer-facing technical roles
- Demonstrate business acumen, executive presence, and SaaS Collaboration sales experience (web conferencing, cloud voice, UCaaS)
- Demonstrate In-depth knowledge of traditional voice communications systems and AI-capable applications
- Communicate excellently with ability to present technical solutions clearly to diverse audiences
- Apply end-to-end IT systems knowledge to customer solution design
- Able to mentor team members, lead when needed, and thrive in high-growth environments
Responsibilities
- Designing and architecting next-generation communication solutions
- Conduct demonstrations and proof of concepts for prospective customers
- Leading solution design, selling activities, and RFQ/RFP response and preparation
- Building and sharing competitive intelligence while working across multiple boundaries to drive the Zoom vision
Benefits
- In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
- At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity.
- As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
