Solutions Engineer

GumGum • New York, NY

16h • $100,000 - $121,000 • Hybrid

About The Position

GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data. To be a part of this next phase of digital advertising that prioritizes data privacy, please visit www.gumgum.com/careers An Ad Platform Solutions Engineer I at GumGum acts as a pivotal technical problem solver, leveraging knowledge of publisher’s integration types. This role requires a significant understanding of the strategic partnerships team’s needs and customers. As a trusted team member, the Ad Platform Solutions Engineer I sets an example by handling both trivial and mid-level technical matters and contributing to new documentation. This individual is well-versed in discrepancy management and continuously sharpens their technical knowledge. This supply-focused individual should possess a knowledge base of the technologies, processes, and strategies involved in managing and optimizing publisher relationships, ad inventory, and revenue streams. Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.

Requirements

• Bachelor’s Degree or similar educational certification
• 1-2 years of experience in technical support and troubleshooting
• Basic HTML, CSS, and JavaScript understanding
• Knowledge of ad servers/SSPs (Google Ad Manager, Magnite, Pubmatic)
• Ability to explain technical concepts to non-technical audiences
• Excellent presentation skills and confidence when presenting to clients or an internal stakeholder
• Detail-oriented, solution-focused, resourceful, and independent
• Eagerly pursue new knowledge, solutions, and methods within their domain

Nice To Haves

• Experience working in AdTech industry strongly preferred
• Experience working for or with Supply Side Platforms (SSPs) is strong preferred
• Experience working in Connected TV (CTV) space preferred
• Experienced with Web Developer Tools
• Familiar with auction based ad-serving methodologies such as Server-to-Server (OpenRTB, Prebid Server, Amazon TAM) and Header bidding (Prebid.js)

Responsibilities

• Provide support and advisement to the North America Publisher Success (Supply Account Management) team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies
• Provide pre-sale technical support to the North America Publisher Partnerships team
• Leading technical publisher calls for publisher onboarding and troubleshooting
• Advocate for the technical needs of Publisher team to Product/Engineering teams for escalated troubleshooting
• Influence product decisions and priorities for the North America region by working with cross-functional stakeholders when needed
• Promptly resolve JIRA (GumGum’s ticketing system) tickets from the Publisher Support queue
• Develop best practice documentation and educational materials for the team
• Resolve discrepancies using data analysis and technical expertise
• Collaborate with JAPAC & EMEA regional counterparts for knowledge sharing and communication

Benefits

• At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness.
• The reasonable estimated base pay range for this role is from $100,000 - $121,000 annually.
• The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program.
• Learn more about our U.S. benefits & perks package at gumgum.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees