Solutions Engineer

Netcraft • Lehi, UT

18h • Hybrid

About The Position

Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world, twelve of the fifty largest banks, and five country governments. We've blocked more than 200 million cyber-attacks to date and we take down around 33% of the world's phishing attacks.

Our purpose and passion are focused on just one thing: protecting the world from cybercrime.
We carry that passion through into our workplace too. Our people are highly talented and everyone is valued for their individual contribution, so we make sure Netcraft is a great place to work. From great benefits to health and wellness and social events, we’ve got you covered.

Reporting to the Solutions Engineering Manager (based in Lehi, Utah), and working closely with colleagues in our Lehi office as well as the wider global team, you will help demonstrate how Netcraft’s products solve customer challenges. You will provide subject matter expertise on our services and the cybercrime problem domain, supporting the success of the Commercial organization from a technical perspective.

This is a customer-facing technical role that partners closely with both our sales and customer-facing teams, helping prospects and customers understand the value of Netcraft’s solutions through technical discovery, demonstrations, and solution guidance.

You will work directly with some of the world’s largest banks, technology companies, and government organizations as they look to better understand and defend against cybercrime.

Requirements

• Proven experience in B2B SaaS or cybersecurity in a customer-facing role requiring strong technical product understanding
• Ability to build relationships and clearly communicate technical concepts to stakeholders with varying degrees of technical understanding, from CISOs to developers to legal teams
• Strong communication, influencing, and presentation skills
• A self-starter mindset with the ability to organize, prioritize, and manage multiple activities effectively
• A collaborative, team-oriented approach with a strong customer-first mindset
• A strong interest in learning and developing knowledge in the cybercrime and security space will be important

Nice To Haves

• A background in cybersecurity is helpful but not required
• A broad understanding of security, networking, and Internet fundamentals would be beneficial

Responsibilities

• Partner closely with Account Executives and customer teams to support the sales cycle through technical discovery, demonstrations, and solution validation
• Prepare and deliver product demonstrations and proofs of concept to show how Netcraft’s solutions address customer challenges
• Conduct technical discovery to understand customer environments, requirements, and opportunities
• Act as the voice of the customer internally, helping inform product improvements and engineering priorities
• Use your product and domain knowledge to build strong relationships with prospects and customers while serving as a technical liaison for the Commercial organization
• Draft and deliver compelling proposals in collaboration with sales and account management teams
• Identify opportunities for customers to expand their use of Netcraft services based on an understanding of their business needs and security challenges
• Support smooth onboarding and implementation for new customers by collaborating with internal teams to ensure a successful customer experience

Benefits

• Highly attractive base salary and bonus structure, reviewed annually
• 401(k) Safe Harbor Plan with employer match up to 4%
• Comprehensive private health cover, including medical, dental, vision, and life assurance
• Equity tracking scheme (eligibility criteria apply)
• 33 days vacation per year (including public holidays), plus additional paid sick leave
• Flexible and hybrid working options
• Enhanced family leave benefits, including 52 weeks maternity/adoption leave and 4 weeks paid paternity leave
• Spot reward bonus scheme to reward truly outstanding contributions
• Two days paid Volunteering Leave per year
• An inclusive culture where you’ll feel genuinely valued and supported

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees