Solutions Engineer

Persona • San Francisco, CA

9d

About The Position

About Persona Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live. We’re growing rapidly and looking for exceptional people to join us! About the Role As a Solutions Engineer, you’ll be a key technical advisor and implementation expert for our customers — helping them design, deploy, and scale solutions that leverage Persona’s platform. You’ll sit at the intersection of product, engineering, and customer success, translating business needs into elegant technical outcomes that drive real-world impact. This role combines hands-on technical problem-solving with strategic partnership. You’ll guide customers through discovery, design, implementation, and optimization phases, ensuring they achieve measurable value at each stage. You’ll also collaborate internally to improve our tools, automation, and playbooks — helping Persona deliver world-class customer experiences at scale. We’re looking for someone excited by both depth and breadth: comfortable diving into code and APIs, but also energized by collaborating with cross-functional teams and customers across use-cases. Why This Role Matters This role sits at the heart of Persona’s mission: helping businesses build trust in a scalable, secure way. As a bridge between our technology and our customers’ goals, you’ll shape how organizations integrate and expand Persona — and how we evolve our platform to serve them better. Your work will directly influence customer success, product direction, and operational scalability. You’ll help us create the foundation for a world-class technical solutions organization that grows with our customers and our business.

Requirements

• 3–7 years of experience in a technical, customer-facing role — such as Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or Solutions Architect.
• Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus.
• Strong communication skills, able to articulate technical concepts to non-technical stakeholders and vice versa.
• Demonstrated ability to own complex projects from scoping through implementation.
• Comfort operating in ambiguous environments - proactive, adaptable, and energized by problem-solving.
• Collaborative, curious, and eager to learn - with a growth mindset and bias toward action.
• You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations
• Willingness to travel up to 25% of the time for customer engagements

Nice To Haves

• Bonus: experience in compliance, identity verification, or fraud prevention

Responsibilities

• Be the technical point of contact for a portfolio of customers - advising on architecture, implementation, and optimization of Persona’s products.
• Own end-to-end delivery for technical solutions from discovery and design to deployment, QA, and post-launch success.
• Partner closely with your account team to retain and expand your customer portfolio, helping your customers build their identity operations and ensuring they are wildly successful in achieving their business outcomes.
• Advise customers strategically, helping them solve complex business challenges through creative technical solutions.
• Partner with Product to relay insights from the field that inform roadmap priorities and feature design.
• Develop scalable assets such as internal tools, documentation, automations, and playbooks that improve team efficiency and customer outcomes.
• Drive repeatability by codifying learnings into reusable processes that elevate the entire Solutions organization.

Benefits

• medical, dental, and vision
• 3% 401(k) contribution
• unlimited PTO
• quarterly mental health days
• family planning benefits
• professional development stipend
• wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees