Solutions Engineer

Axis Communications • Chelmsford, MA

2d • $125,000 - $135,000 • Remote

About The Position

The Solutions Engineer (SE) will serve as a regional technical expert and product portfolio manager for assigned technologies in the Americas. Acting as a strategic liaison between regional teams and Global Headquarters, the SE will gather market feedback, competitive insights, and customer needs to inform product development. This role bridges R&D, sales, and support - from early product inception through launch, implementation, and next-generation iterations. SEs deliver deep technical expertise to customers and internal teams through content creation, training, pre-sales support, thought leadership, and field engagement, while continuously feeding market intelligence back into product roadmaps. What you’ll do here as Solutions Engineer? Collect and synthesize market trends and customer feedback, use cases, and feature requests to inform global product roadmap priorities Operate as subject matter expert on assigned technology features and capabilities Support the creation and distribution of technical content within the Americas Analyze portfolio sales performance, feature releases, and market trends to inform regional strategy Understand competitive landscape on assigned technologies Support pre-sales and professional services activities, including field work and visits Support pilots and proof of concept implementations when relevant Represent Axis at both internal and external speaking opportunities when appropriate Work in lock step with product marketing and Academy to assist with messaging around technologies for the local market Act as a technical liaison for Area Technical teams; assisting with technical knowledge transfer and supporting large or complex pre-sales projects

Requirements

• Ability to balance technical aptitude with business acumen
• Creativity, curiosity and passion for technology
• Strategic, analytical, inquiring and critical thought process
• Capacity to work with all levels of management
• Conscience of deadlines with strong organizational skills
• Detailed problem solving
• Drive, determination and self-disciplined approach to achieving results
• Professional etiquette
• Passion for presenting and telling stories through content creation
• Well-developed interpersonal and communication skills, strong presentation skills
• Work collaboratively within the organization
• Technical depth in IP networking, video transport, and surveillance systems
• Experience with computer networking infrastructure technologies
• Knowledge of video transport streaming protocols and compression technologies
• Experience in IP Networking covering LAN and WAN hardware (routers, firewalls etc.) configuration, low level protocol knowledge (RTP, TCP/IP, UDP) and experience with IGMP and multicasting
• 5+ years’ experience in physical security industry
• B.S. degree in computer science or related field preferred

Responsibilities

• Collect and synthesize market trends and customer feedback, use cases, and feature requests to inform global product roadmap priorities
• Operate as subject matter expert on assigned technology features and capabilities
• Support the creation and distribution of technical content within the Americas
• Analyze portfolio sales performance, feature releases, and market trends to inform regional strategy
• Understand competitive landscape on assigned technologies
• Support pre-sales and professional services activities, including field work and visits
• Support pilots and proof of concept implementations when relevant
• Represent Axis at both internal and external speaking opportunities when appropriate
• Work in lock step with product marketing and Academy to assist with messaging around technologies for the local market
• Act as a technical liaison for Area Technical teams; assisting with technical knowledge transfer and supporting large or complex pre-sales projects

Benefits

• Axis is a company that puts our employees first.
• Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
• Take care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programs
• Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
• Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
• Help prepare for your life after retirement through our 401(k) program and employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees